Cancel an Order

Orders cannot be deleted but can be cancelled before they are invoiced. Once invoiced, Orders cannot be cancelled until the Invoice is addressed.

Cancel an Ordway from Customer Account Page:

1. Navigate to Setup > Customer Accounts. 
2. Open the desired Customer.
3. In the Orders section click Cancel from the Actions menu for the desired Order. 

4. Click Yes, Cancel Order to confirm. 

Cancel an Order via Imports:

Ordway imports are a great way for bulk data entry. 

See our Import & Export Data documentation.

1. Navigate to Menu > Contracts & Orders > Manage Orders.
2. Export the selection of Orders to be fulfilled.
3. Change the status to Cancelled. 
4. Re-import the file in either CSV or XLSX format and select the Overwrite existing records with same IDs option. 

Cancel an Order via API:

To cancel Orders using our Rest APIs, use the Cancel API Call.