Webhook Logs allows users to check the status of certain jobs that are happening in the background of Ordway, as well as the history of actions taken. Logs are ideal for troubleshooting errors; what failed, how, and when.
Notes:
- Logs are currently available for view only.
- Logs are maintained for 90 days.
- Logs display in UTC Time Zone.
Steps:
Navigate to Menu > Operations > Logs > Webhook Logs.
Webhook Statuses
The following statuses are available for webhooks:
|
Status Code |
Name |
Description |
|
200 |
OK |
Request fulfilled |
|
201 |
Created |
New resource created |
|
204 |
No content |
No request content found |
|
302 |
URL changed |
Requested URL has changed temporarily |
|
400 |
Bad Request |
Request not understood |
|
401 |
Unauthorized |
Invalid API token |
|
403 |
Forbidden |
Request not allowed |
|
404 |
Not Found |
Request not found |
|
405 |
Method Not Allowed |
Incorrect request method |
|
408 |
Request Timeout |
Request has timed out |
|
422 |
Unprocessable Error |
Semantic errors found |
|
429 |
Too many requests |
Exceeds rate limit |
|
500 |
Internal Server Error |
Generic server error |
|
502 |
Bad Gateway |
Invalid response from gateway |
|
503 |
Service Unavailable |
Server unable to handle request |
|
504 |
Gateway Timeout |
Server could not collect respond in time |
Log Actions
View Log
Within any log, click either the Status or the View option from the Actions menu for the desired log to view additional details.
Filter Webhooks
Use the available Filter options to locate a specific webhook log. Learn more about Filtering Data in Ordway.
Webhook Log Timeout
All webhook calls have a default timeout of 60 seconds. When a webhook exceeds the 60-second timeout, the system closes the request and returns a 408 code; Request Timeout.
Note: Ordway's primary integrations with Salesforce, HubSpot and others are not affected by this change. Using webhooks to integrate with other apps may be impacted.
Log Details
Each log provides detailed information regarding the request. The top portion of each log contains the following Basic Information:
|
Field |
Description |
|
Webhook Name |
Name assigned to the webhook. |
|
Endpoint URL |
Endpoint of the log. |
Retry Rules
Click the Webhook name from the main Webhooks Log screen to view the Retry Rules. This action automatically navigates the user to Menu > Setup > Webhooks.
This section contains retry details including:
- Number of delivery attempts made
- Number of minutes between delivery attempts
- Notification email used if last attempt fails
Triggers
This section contains the webhook triggers including Create, Edit, and Delete. To edit or create a new webhook, navigate to Menu > Setup > Webhooks.
Headers Information
Specify custom headers that Ordway uses while sending the payload to the specified webhook endpoint. A standard header contains a key-value pair that can be added to a webhook. The values of these key-value pairs are visible and updatable in the webhook editor.
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