Coupon vs. Credit

Coupons can be applied to a Product or Plan to offer a discount on a specific charge in a Subscription or on an Order. Coupons come with their own Discount Code and can be configured as a Fixed Amount Off, Percentage Off, or as a Free Trial.

Each Coupon has its own Discount Criteria where it can be associated with Any Product or Plan, a Specific Plan, or a Specific Product.

An example of a Coupon, would be offering your customer a free two-month trial at the beginning of a subscription.

Note: The Coupon feature must be enabled for use in Ordway. Reach out to Ordway Support if you’d like to have the feature enabled. Read more about Coupons. 

Credits are defined as a transaction that reduces the customer balance or reduces an Invoice amount. Credits can be issued in response to a service outage, to correct an invoice error, or to handle an overpayment. Credits can be applied to an open invoice or it can remain as a positive balance on an account and applied to a future invoice.

Credit transactions do not support Revenue or Billing Schedules, so the credit amount will impact the defined GL Accounts in the month posted. Read more about Credits.