Schedule Basics

Schedules assist in automating aspects of the billing and revenue processes. Custom schedules can be created to automatically execute Billing Runs, Payments Runs, create Journal Entries and Statements. Refer to Schedule a Billing Run and Schedule Payment Run, respectively.

Note: all Schedules start on the day they are scheduled to start at 4AM EST.

Preconditions:

1. Auto-Pay is enabled for the appropriate Customers with payment method on file.
2. A Payment Gateway integration is enabled under Menu > Setup > Payments.
3. Billing Run Automation (or manual processes) are set to Post Invoices regularly.
4. Payment Process email templates are enabled under Menu > Setup > Managed Templates.
5. Customer Accounts with Email delivery preference turned on.
6. Default GL Account are set for each transaction type under Menu > Setup > Finance.

Best Practice: Prior to using Schedules, start Billing Runs, Payment Runs, Journal Entry Runs, and Statements manually. Once familiar with these processes performed manually for a period (e.g. 3-8 weeks), consider scheduling these processes.

Steps:

Note: Creating a Billing Run Schedule is used in this example. Specific fields and processing options available will vary based on the Schedule type selected. 

1. Navigate to Menu > Setup > Schedules.
2. Click Add for the corresponding section to add a Billing Run Schedule, Payment Run Schedule, Journal Entry Run Schedule and/or Statement Run Schedule.
3. Enter the relevant information and click Save.
   Refer to individual articles for further instructions to create the following schedules:
   -Billing Run
   -Payment Run
   -Journal Entry Run
   -Statement Run 
   
   
4. Save when finished.