Audit Logs

Ordway offers the ability to view Audit Logs for select items throughout the platform. View activity recorded within Ordway such as user sign in, deleting customers, generating invoice etc. Audit Logs are maintained for the lifetime of the transaction. 

Note: Audit Logs display in UTC Time Zone. 

There are two methods to view Audit Logs:

• Menu > Operations > Logs > Audit Logs.
• Menu > Specific Ordway Module (Customers, Subscriptions, Invoices) > Actions Menu >  Audit Log.

View all Audit Logs

Navigate to Menu > Operations > Logs > Audit Logs to view all logs across the UI. 

The Source column identifies where changes originated from. Examples include UI, Salesforce (SF), or the system. 

View Audit Logs by Module

Access Audit Logs by module from the Actions Column on any Ordway screen. 

Example: Navigate to Menu > Customer Accounts to view Audit Logs for Customers. 

Using the Customers Page as an example, the Audit Log for each customer is available under the Gear icon for that customer.

Log Actions

View Log

To view a specific log, click the appropriate hyperlink within a line item or click View from the Actions menu. Hyperlinks for each Audit Log will vary based on the module you are viewing. 

Sort by Date

Click the Date column header to sort available Audit Logs by Date.

Filter Audit Logs

Use the available Filter options to locate a specific Audit Log. Learn more about Filtering Data in Ordway. 

Example: Search for Logs related to Payment Methods.

Click Filter, select Object, Is, Payment Method, Apply Filter to view all logs related to Payment Method activities. Click View from the gear icon to view specific log details. 

Log Details

The top portion of each log contains the following Summary information: 

Additional parameters are displayed below the Summary information. This information will vary based on the action executed.