Delete a Product

Access to delete a Product may be limited based on your Ordway access. Contact Support for further assistance.

Notes: Products currently in use in a Subscription Contract cannot be deleted. However, Products can be deleted if needed while testing. 

Warning: Deleting Products cannot be reversed and is a permanent action. 

Preconditions:

Products can only be deleted if there are no objects associated with it.

1. Any Subscription Contracts associated with the Products you wish to delete must be deleted first. 
2. Any Plans associated with the Products you wish to delete must be deleted next. Read more about deleting a Plan. 
3. Once the above two steps have been completed, a Product can be deleted. 

Steps: 

Complete the following steps to delete a Product in Ordway.

1. Navigate to Menu > Products & Plans > Products.
2. Click Delete from the Actions menu.

3. Ordway displays a validation message to confirm the deletion:

4. Click Delete.