Delete a Product in Ordway

You can delete a product in Ordway when it is no longer needed and has no associated objects. Products associated with Subscription Contracts or Plans must be handled before you can delete the product. 

Contents

• Prerequisites
• Delete a Product
• Important Considerations

Prerequisites

Before deleting a product, verify the following:

1. Subscription Contracts: Delete any Subscription Contracts associated with the product first.
2. Plans: Delete any Plans associated with the product after removing the associated Subscription Contracts. Refer to deleting a Plan for more information.
3. Access: Your Ordway access may limit your ability to delete products. Contact Ordway Support for assistance if you do not have the required access.

Products can be deleted only when no associated objects remain.

Delete a Product

1. On the left navigation menu, click Products & Plans > Products. The Products page is dispalyed.
2. Locate the product you want to delete.
   
3. Open the product's three-dot menu and then select Delete. The Delete Product? confirmation dialog box is displayed.
   
4. Review the deletion confirmation message.  
5. Click DELETE to confirm the deletion. The "Product <product name> deleted successfully" confirmation message appears.

Important Considerations

• Permanent action: Deleting a product cannot be undone.
• Products in use: Products currently associated with a Subscription Contract cannot be deleted until the associated records are addressed.
• Testing: Products may be deleted during testing when no associated objects remain.
• Access restrictions: Contact Ordway Support if you need assistance with product deletion.