Credits

A credit is a transaction that reduces your customer’s balance or directly reduces an invoice amount. Credits can be issued to correct an invoice error, write off services, or handle overpayments.

Example: When a customer accidentally makes full payment for an invoice more than once, you can create a new credit for the overpayment and add the balance to that customer’s billing account.

To email your Customers confirmation of Credits, ensure the email template is enabled in Menu > Setup > Manage Templates.

You can add Credits via:

• Credits module
• An Invoice
• When writing off a refund amount
• Import
• API
  

Note: The Credit transaction does not support revenue or billing schedules, so the amount of the credit will impact the defined GL accounts entirely in the month posted.

Learn more on how to Manage Credits. 

Refunds

A refund is a record of money returned to the Customer. Ordway issues and tracks refunds against Payments.

Note: An external payment can only be refunded externally (such as issuing a check), whereas electronic payments can be refunded and processed either electronically through the original source (using our supported payment gateways) or externally.

Refund payment in Ordway

Steps: 

1. Navigate to Menu > Operations > Payments for a full list of all payments or navigate to the Customer Account page for the desired customer and view the Payments section.
2. Select the required payment record and click Refund from the Actions menu.
   

Learn how to Manage Refunds.