How are payment confirmations emailed to customers?

Payment emails vary according to how payments are accepted by Ordway. 

Manual Payments

To record a manual payment, follow the steps provided in Create a Manual Payment. Payments made via check, ACH, or similar that are added to Ordway as a receipt are not automatically emailed.

You can send an email for an individual payment from the Payments module.  Click Email from the Actions menu of the corresponding payment. 

Electronic Payments

Ordway uses webhooks to retrieve electronic payments made via a Payment Gateway, but does not automatically email the customers. Emails can be generated as explained above in manual payments. 

Payment Runs

Auto-email can be selected when creating a Payment Run. In addition, a Payment Run can be emailed upon completion. Read more about Payment Runs. 

Note: This feature may not be part of your Ordway implementation. Contact Support with any questions.