Payment Gateway Chargeback

Following these steps when a chargeback possibly related to a dispute has been processed for a payment through the payment gateway and the payment in Ordway must be updated to refunded status.

Steps:

1. Navigate to Menu > Operations > Payments. 
2. Click Refund from the More menu for the Payment to be refunded. 

3. Select Full Refund as the Refund Amount and External as the Refund Type. 

4. Save when finished.

Once the payment has been refunded, the invoice associated with the payment appears in Posted status. Update the Invoice as needed. Examples include issuing a Credit or Reversing the Invoice. 

• Generate a Credit
• Reverse an Invoice