Workflow Logs allows users to check the status of Workflow Automation Flows and review each step executed by a Workflow  Logs are ideal for troubleshooting errors; what failed, how, and when.

The Workflow Log displays executed steps within a Workflow and facilitates the following debugging actions:

• • • View last execution step 
    • Filter by Status, Log ID, or Parent Log ID
    • Failure details when applicable
    • JSON viewer with path and api_name

Note: Workflow Logs are available for 7 days and are available for view only.

Log Actions

View Log

Steps: 

Navigate to Menu > Platform > Workflow Automation > Actions Menu > Log for the desired workflow. 

Workflow Logs are organized to make it easier to debug workflows and follow the individual steps executed. A workflow event is logged each time a workflow is executed, along with a log for each individual step within the workflow. Instead of displaying all logs in a sequential list, we now group logs by the initial run event.

View Child Logs

Example: Workflow configured to find Subscriptions that match a specific criteria and update the latest billing schedule.

If you open the logs for that workflow, you will see a list of every time the workflow ran. You can then dive deeper by clicking the gear icon and selecting View Child Records to see every update event logged.

Fail Count Field & Completed w/Failures

The Fail Count field displays how many child logs failed for a particular workflow run.

The Completed w/Failures status clarifies workflows that completed but with failures vs. workflows that outright failed.

Click Log for the corresponding Completed With Failure Workflow from the Actions menu to view it. 

Sort

Sort available Logs by clicking any column header. 

Filter Workflow Logs

Use the available Filter options to locate a specific Workflow Log. Learn more about Filtering Data in Ordway.

Filter Workflow Logs on Record Triggered Workflows

Filter Workflow Logs on the record that triggered the Workflow to narrow your results and trace the steps the workflow took for that run. 

Note: This option is available for Record Triggered Workflows.

Example: If your Workflow is triggered when a payment is created, filter your Workflow Logs on a payment ID. 

Click the Filters icon. 

Select the appropriate filter from the available drop-down menus. 

Click Add Filter when finished. 

Click View after the corresponding filtered data is displayed. 

Log Information

View the four available Log tabs available on the left side to explore Log details including: 

• Last Execution Step
• Workflow Context
• Workflow
• Failure