Table of Contents

• Overview

• Key Capabilities

• Sync Frequency & Behavior

• Enable Bi-Directional Payment Sync

• Verify Payment Sync Using Logs

• Support & Enablement

Overview

Ordway supports bi-directional payment synchronization with NetSuite, ensuring payment data remains consistent across both systems. With this enhancement, payments created or updated in either Ordway or NetSuite are automatically synchronized based on configured settings.

This integration reduces manual reconciliation, prevents data mismatches, and improves visibility into payment activity across finance and operations workflows.

Key Capabilities

The bi-directional payment sync includes the following capabilities:

• Pull payments from NetSuite to Ordway
  Payments created or updated in NetSuite are automatically synced into Ordway through a scheduled background job.

• Push payments from Ordway to NetSuite
  Payments created in Ordway continue to sync to NetSuite as part of the existing integration.

• Incremental synchronization
  Only payments that have changed since the last successful sync are processed, ensuring efficient and reliable data transfer.

• Automatic conflict resolution
  If the same payment is updated in both systems, the most recent update (based on timestamp) is treated as the source of truth.

Limitation

Payment reversals (refunds or voids) are not synchronized bi-directionally.

A payment reversal performed in Ordway will not update the corresponding payment in NetSuite. Similarly, a payment reversal performed in NetSuite will not update the payment in Ordway. If a reversal is required in both systems, it must be performed manually in each system.

Sync Frequency & Behavior 

• The payment sync runs as a scheduled background job.

• By default, the job executes every 30 minutes.

• Each run processes only incremental changes since the last successful sync.

• Sync behavior applies to both newly created and updated payment records.

Note: The bi-directional sync applies only to payment creation and updates. Payment reversals (refunds or voids) are excluded from synchronization between Ordway and NetSuite.

Enable Bi-Directional Payment Sync

Follow these steps to enable bi-directional payment synchronization between Ordway and NetSuite.

1. In the left navigation menu, click Setup > Integrations > Integration Settings. The Integration Settings page is displayed. 
   

2. Click NetSuite Settings. 
   

3. Enable Payments toggle and click Map and Sync Payments link. 
   

4.  In the Settings page, the below available toggle is displayed:

5. By default, the Sync Payments from Ordway to NetSuite toggle is enabled.
   To enable bi-directional payment sync, turn on the Sync Payments from NetSuite to Ordway toggle as well.
6. Click SAVE. 
   A confirmation message appears indicating that "NetSuite-Settings successfully updated", and bi-directional payment sync is now enabled.

Verify Payment Sync Using Logs

You can verify payment synchronization activity using logs.

1. In the left navigation menu, click Operations > Logs > Webhook Logs.
   

2. Apply filters as follows:

   • Entity Type: Payment

   • Instance Name: NetSuite

3. Review the NetSuite event types to confirm sync activity:

   • Create NetSuite Payment

   • Edit NetSuite Payment

   • Remove NetSuite Payment

4. These events confirm that payments are being created, updated, or removed in NetSuite and synchronized with Ordway.
   
    

Support & Enablement

If you need help enabling, configuring, or validating bi-directional payment sync, contact Ordway Support.

Frequently Asked Questions (FAQs)