Address Validation Failed Error

Note: This article applies only to Avalara AvaTax clients.

When adding a Customer in Ordway with a non-US or Canadian address, Avalara cannot complete the address validation. 

Note: This error is not from Ordway and is generated from Avalara. 

An address validation failed message displays.

Next Steps

Click Continue to acknowledge that the address has not been verified. As a result, Sales Tax may not be calculated properly. 

Click Go Back to cancel or edit the address. 

Reach out to your Avalara contact for additional assistance if issue persists.

Best Practice

Be consistent when including geographical information. Example: If a Customer has a shipping address that lists NYC as the city, but the Tax lists New York City; these two entries do not match and will result in incorrect tax application. It's best to establish a best practice within your organization on how to identify geographical locations including city, state, and corresponding billing data that can be labeled multiple ways. This ensures that all functions within Ordway run smoothly.