Avalara Errors and Troubleshooting

Issue: Invoice did not accurately include taxes

Cause/Resolution: Avalara calculates the taxes on transactions based on the Shipping Addresses

Reference - Shipping To and Shipping From: https://developer.avalara.com/erp-integration-guide/sales-tax-badge/transactions/simple-transactions/addresses/

Shipping From address comes is retrieved from the Ordway Company Address. Make sure the Company Address in Ordway is accurate - including Country and Zip Code to properly calculate taxes.

Shipping To address on invoice is retrieved from from invoice line order or subscription shipping contact. It is a reference field. Therefore, when contact information is changed on Customers used on Orders or Subscriptions, it will affect future invoices. 

On credit field is retrieved from the Credit Shipping Contact

On order(estimate tax) is retrieved from the Order Shipping Contact

On subscription is retrieved from the Subscription Shipping Sontact

Make sure it's set correctly and you use correct contact on Orders and Subscriptions.

Also check your Avalara Settings in Ordway via Menu > Setup > Integrations > Avalara > Settings > Calculate Tax on Partial Addresses

Full list of contact fields Ordway can send to Avalara:

Country => Country

State => Region

City => City

Address1 => Line1

Address2 => Line2

Zip => PostalCode

When enabled - Ordway only sends Country, Zip, State

Ensure these fields are set on contacts used on Subscriptions, Orders and Credits.

Minimum required is Country and Zip.

When disabled - Ordway sends all address values: Country, State, City, Address1, Address2,  Zip. Minimum is Country + Zip or Country + Address1 + City + State or Country + Zip + Address1

Issue: Account not provisioned error

Cause/Resolution: There is a configuration that needs to be enabled in Avalara.  Please reach out to the Avalara support team.

Issue/Error: Address invalid error

Cause/Resolution: An incorrect Street address does not prevent Taxing from being calculated since Taxes are calculated based on Zip, County and State. Check our article on How to verify an Address in Avalara.

For further information, read more in Avalara’s Help Center. 

Issue/Error: Address validation failed error

Cause/Resolution: See corresponding Ordway article: Address Validation Failed Error.

Issue/Error: Address not properly reflected in Avalara

Cause/Resolution: Addresses retrieved by Avalara may not be the same. 

Ship To address is retrieved from the Company Profile address in Ordway. 

Tax is calculated based on the Contact’s Shipping Address in Ordway. 

AvaTax-Rest-API returned error or any CertCapture error

Cause/Resolution: There may be a configuration that needs to be enabled in Avalara.  Please reach out to the Avalara support team or account representative.

Avalara Connection Error

Cause/Resolution:  First determine this is not caused by an internal issue by working with your IT department. Otherwise, reach out to the Avalara support team.