September 2026 Ordway Platform Release Notes

Release Summary

Key Highlights

Analytics

Make faster, more flexible decisions with AI-powered reporting, richer data exploration, and greater control over reports, dashboards, and revenue data.

Natural Language Report Generation with AI Analyst NEW FEATURE

AI Analyst lets you explore billing, revenue, subscriptions, customers, payments, and other business data using plain-language questions.

Key Capabilities

• Ask questions naturally: Use plain-language questions to analyze billing, revenue, subscriptions, customers, payments, and other business data.
• Get relevant insights: AI Analyst uses expanded semantic models to improve result relevance and support a broader range of business questions.
• Visualize results: Automatically generate tables and charts based on your query.
• Continue the conversation: Ask follow-up questions while retaining context from previous queries.
• Faster analysis: Improved query processing delivers faster responses.

Availability: AI Analyst is currently available as a Preview feature. Contact Ordway Support to enable this feature for your organization.

Accurate Revenue Recognition for Future-Dated Billing ENHANCEMENT

Revenue is allocated based on the billing schedule's active period and the selected As-of Date, preventing revenue from being recognized before the billing schedule begins.

What’s improved

• Accurate allocation: Revenue is not allocated before the billing schedule start date.
• Cumulative allocation: The report correctly reflects recognized, deferred, and unrecognized revenue as of the selected date.
• FMV visibility: Applicable FMV allocation is displayed when FMV is enabled.
• Improved reporting: Provides a more accurate view of recognized and deferred revenue for future-dated billing schedules.

Flexible Report Date Filters ENHANCEMENT

Any Time is treated as a valid date-filter option, allowing supported reports to return all applicable results.

Supported Reports

This enhancement is available for the following reports and their variants:

• Billing
• Bookings
• Renewals
• Total Invoice Amounts by Month
• Sales Tax
• Revenue by Customer and Subscription
• Account Balance (Cumulative)
• Account Balance (In-Period)
• Cohort Analysis – ARR Retention %
• MRR/ARR

Reports that require a defined date range, including Deferred Revenue Waterfall, Revenue Snapshot, AR Aging, Deferred Revenue Waterfall by Invoice, and Unbilled Receivables Waterfall, continue to require specific dates.

Flexible Folder and Report Sharing ENHANCEMENT

When a folder is shared with specific users or made public, you can make individual reports within the folder private when they should not be accessible to other users.

• Control report-level access: Make individual reports private even when their parent folder is shared. 
• Follow folder permissions: Reports inherit the folder's sharing permissions by default when the folder is shared with specific users or publicly. 
• Restrict selected reports: Share a folder while limiting access to individual reports within

Bulk Actions for Reports ENHANCEMENT

Select multiple reports and perform common actions without having to update each report individually.

Key Benefits

• Organize reports: Add multiple reports to folders at once.
• Manage visibility: Make multiple reports public or private.
• Manage reports: Delete multiple reports in a single action.
• Add to visualizations: Add multiple reports to visualizations at once.

Dashboards Available by Default ENHANCEMENT

Dashboards are now enabled for all companies by default. The Dashboard option is no longer controlled by a toggle in Company Settings, ensuring that dashboards are available consistently across new and existing companies.

More Complete Renewal Reporting ENHANCEMENT

This gives you a complete view of subscription changes and ensures cancelled subscription versions are reflected in renewal reporting.

Key Benefits

• Complete renewal history: View renewed, expired, and cancelled subscription versions in the same report.
• Track cancelled renewals: Identify subscription versions that were renewed and later cancelled.
• Accurate subscription reporting: Ensure all relevant subscription versions are included in renewal analysis.

Audit Logs and Audit Events in Analytics ENHANCEMENT

Use Analytics to:

• Track activity: Review audit events and changes recorded in Ordway.
• Analyze audit data: Use Analytics to filter, explore, and organize audit information.
• Gain visibility: Understand what changed and review activity for easier monitoring and investigation.

Consistent Home Dashboard Experience ENHANCEMENT

Key Benefits

• Keep your designated homepage: The dashboard you set as your homepage remains the default Home dashboard until you remove it as the homepage.
• Switch dashboards freely: Select other dashboards from the Dashboard dropdown without changing your designated homepage.
• Identify your homepage easily: A Home icon appears next to the dashboard set as your homepage in the Dashboard dropdown.
• Return to your preferred dashboard: Navigate away and return to Home to automatically open your designated homepage dashboard.
• Personalize your homepage: Set any accessible dashboard as your default.
• Assign by role: Administrators can assign a default homepage to user roles.

For more details, refer to Manage Dashboards – Ordway Support Portal

Easier Navigation and Grouping in Looker Tables ENHANCEMENT

Added new Looker table visualization capabilities to improve how you view and analyze data:

• Pagination: Navigate large tables across multiple pages and choose how many rows to display per page.
• Grouping: Organize multiple dimensions into a hierarchical column and expand or collapse rows to view data at different levels of detail.

Billing

Expand pricing flexibility and improve billing accuracy, reliability, and control across usage, invoices, journal entries, billing runs, and prepayments.

Matrix Pricing Now Supports Tiered and Volume Pricing for Usage Events ENHANCEMENT

This enhancement allows you to define graduated pricing rules for usage event-based charges within a single pricing configuration.

Key Capabilities

• Configure Tiered pricing for usage events within Matrix Pricing.
• Configure Volume pricing for usage events across defined quantity ranges.
• Automatically apply pricing based on usage event quantity thresholds.
• Support multiple pricing models within a single Matrix Pricing configuration for usage event-based charges.

Benefits

• Simplify the management of usage event-based pricing models.
• Support more flexible pricing strategies for usage event charges.
• Configure graduated pricing based on usage event quantity thresholds.
• Reduce manual pricing configuration while improving pricing consistency.

Inherit Order Fields on Invoices ENHANCEMENT

This keeps order-level information available on the generated invoice without requiring users to enter the same data again.

• Set up order inheritance: Create an Invoice custom field with the Inherited field type and select Order as the source object.
• Choose the field to inherit: Select the Order field whose value should appear on the Invoice.
• Use with separate invoices: Order inheritance is available when Generate Separate Invoice is enabled. Ordway displays a warning when this requirement is not met.
• Carry values to generated invoices: When a separate invoice is generated, the configured Order field value is carried to the Invoice automatically.

Filter Journal Entry Runs by Business Criteria ENHANCEMENT

Use filters such as customer, product, and transaction type, along with the applicable date range, to run journal entries for the business units or transactions that are ready for processing. 

This is especially useful for organizations with multiple business units that follow different month-end schedules.

Billing Runs Continue When Invoice Processing Fails ENHANCEMENT

The invoice is retained with the applicable failure reason so the issue can be addressed without blocking the rest of the billing run.

• Email delivery failures: An incorrect or invalid email address no longer prevents the invoice from being generated.
• PDF generation failures: Errors caused by an invoice template no longer stop the billing run.
• Invoice status and error details: The invoice remains available with the failure reason displayed for follow-up.
• Billing run continuity: Other invoices in the same billing run continue processing even when one or more invoices encounter these errors.
• Post-generation resolution: Once the underlying issue is corrected, the affected invoice can be processed separately.
• Error visibility: Users can identify affected invoices from the billing run and filter invoices by the recorded error message for easier follow-up.

This allows billing teams to complete billing runs without waiting for individual invoice delivery or PDF generation issues to be resolved.

Prepayment and Usage Billing Fixes ENHANCEMENT

• Tiered Pricing: Deleting a pricing tier from a prepayment bucket now automatically adjusts the final tier so the pricing configuration remains valid.
• Cumulative Usage with Free Units: Cumulative usage now correctly accounts for usage across periods when applying tiered pricing, including free prepaid units. Credit and charge amounts are calculated based on the cumulative quantity for the applicable period.
• Revenue for $0 Charges: Revenue schedules now calculate the correct revenue for usage charges configured with a $0 charge price when prepaid units have a non-zero price.
• Prepayment UI: The Manage Prepaid Units modal is now resizable, and the FMV Summary modal no longer displays an invalid date for contracts created as deferred.

Revenue Recognition

Improve revenue allocation accuracy and flexibility with support for evergreen subscriptions, deferred revenue FX adjustments, and FMV calculations for contract modifications.

Revenue Allocation for Evergreen Subscriptions ENHANCEMENT

Revenue allocation is now generated for the extended billing periods, allowing you to view the corresponding revenue mappings on the Subscription and Revenue Schedule pages.

This ensures revenue allocation remains visible and consistent for evergreen subscriptions as their billing periods are extended.

Average Rate for Deferred Revenue FX Adjustments ENHANCEMENT

When enabled, Ordway averages the FX adjustment rate across contract invoices and applies the averaged rate to subsequent revenue posting adjustments. For FMV charges, the rate is calculated at the contract level; for non-FMV charges, it is calculated at the individual charge schedule level.

When disabled, FX differences continue to use the actual invoice and revenue posting rates.

Finance Integrations

Improve accounting integration visibility, reconciliation, transaction routing, and processing across QuickBooks Online, Intacct, NetSuite, and Anrok.

Sync Payouts to QuickBooks Online ENHANCEMENT

This connects payment processor settlements with the corresponding bank deposits in QBO, making it easier to reconcile payments, refunds, disputes, processing fees, and the final net amount deposited into your bank account.

Key Capabilities

• Enable payout synchronization: Enable Payout synchronization from the QBO integration settings. The setting is off by default and applies to future finalized payouts. 
• Create QBO Bank Deposits: When a Payout reaches a finalized or paid state, Ordway creates a corresponding Bank Deposit in QBO. 
• Link payments: Payments included in a Payout are linked to their existing QBO Payment records. 
• Record refunds and disputes: Refunds and disputes are added as negative deposit lines and linked to their corresponding QBO Journal Entries. 
• Record processing fees: Processor or platform fees are added as negative deposit lines and posted to the configured QBO expense account. 
• Map bank accounts: Configure the QBO bank account to which each Ordway Payout is deposited. 
• Track sync status: View the QBO Deposit ID and synchronization status from the Ordway Payout record. 
• Handle cancelled or reversed payouts: The corresponding QBO Deposit is voided or deleted when an Ordway Payout is cancelled or reversed.

Intacct: Send Transaction-Level Entity IDs ENHANCEMENT

When Enable Sending entity_id in Transactions is enabled, Ordway uses the transaction-level entity_id to determine the Intacct entity for synchronization instead of the default entity.

For invoices, the entity_id can be inherited from the related Subscription or Order when separate invoice generation is enabled. If a transaction does not have an entity_id, Ordway continues to use the configured Default Entity ID.

This makes it easier to route transactions to the appropriate Intacct entity when a company operates across multiple entities.

Integration Request and Response Details ENHANCEMENT

Makes it easier to understand what was sent and troubleshoot integration issues.

Key Benefits

• View request details: Review the payload sent to supported external accounting systems. 
• Track responses: See the response and response code returned for each integration request. 
• Simplify troubleshooting: Use request and response details to investigate integration failures. 
• Support bulk integrations: Review request and response details for each individual record in a bulk integration. 
• Preserve existing behavior: Retry and integration processing continue to work as before while the additional request details are captured in integration logs.

[NetSuite] Apply Negative Invoices as Credit Memos ENHANCEMENT

Previously, negative invoices generated in Ordway were sent to NetSuite as Credit Memos. Because NetSuite does not support applying one Credit Memo to another Credit Memo, applications between negative and positive invoices could not be represented correctly in NetSuite.

With this enhancement, Ordway maintains an internal mapping between the negative invoice and the positive invoice it is applied to. This mapping allows the integration to determine the appropriate NetSuite transactions and apply the credit correctly.

Benefits

• Correctly handles negative invoice applications during NetSuite synchronization.
• Maintains the relationship between negative and positive invoices.
• Prevents invalid Credit Memo-to-Credit Memo applications in NetSuite.
• Improves accuracy and reliability of invoice and credit application processing.

Anrok Customer Sync ENHANCEMENT

When a customer is created in Ordway, the customer is automatically sent to Anrok when the Anrok integration is enabled. This keeps customer records aligned between Ordway and Anrok and ensures that customers are available in Anrok for subsequent tax processing.

Key Behavior

• New customers created in Ordway are synced to Anrok.
• Customer synchronization is available when the Anrok integration is enabled.
• The sync creates the corresponding customer record in Anrok.
• Existing customer creation workflows in Ordway remain unchanged.

Intacct Batch Processing ENHANCEMENT

When Enable Bulk API Calls is enabled, eligible Create and Edit events are grouped and sent to Intacct in batches, reducing individual API calls and improving sync efficiency for high-volume data.

Records that are not eligible for batch processing continue through the existing single-record sync flow.

Customer Portal

Expand checkout flexibility with Ordway Payments support in Express Checkout and Embedded Checkout, giving customers more ways to complete payments.

Ordway Payments in Checkout ENHANCEMENT

What’s new:

• Configure the payment methods available in checkout using the Payment Methods setting.
• Support payment methods including Credit Card, ACH Debit, Canadian Pre-Authorized Debit, BACS, and SEPA.
• Credit Card is selected by default when configuring a payment gateway.
• Customers see only the payment methods enabled for the checkout experience.
• Billing and shipping address information is prefilled to simplify checkout.
• Existing checkout features, including taxes and coupons, continue to work as before.
• ACH Debit supports configurable mandate requirements.

Availability: Express Checkout and Embedded Checkout.

Payments

Improve payment visibility, flexibility, and reliability with enhanced payout tracking, Cash Application capabilities, payment method controls, and gateway support.

View Payout Status for All Payments and Refunds ENHANCEMENT

Transactions that have not yet been paid out display Pending until a Payout ID is assigned.

Benefits

• View payout status for all payments and refunds from a single location.
• Identify transactions that are awaiting payout with the Pending status.
• Improve visibility into payout processing without opening individual transaction details.

Resolved an Issue Preventing CPAD Payments in the Pay Now Portal ENHANCEMENT

In this scenario, the Continue button remained disabled even after selecting an invoice and entering the payment amount. Customers can now successfully proceed with and complete payments using CPAD without requiring an additional payment method.

Benefits

• Allows customers to complete payments using CPAD in the Pay Now portal when it is the only available payment method.
• Ensures the Continue button is enabled when all payment requirements are met.
• Provides a consistent payment experience across Ordway Payments (OP) and Adyen gateways.
• Eliminates payment failures caused by the absence of alternate payment methods.

Pull Sweep Details in Payouts ENHANCEMENT

• Pull sweep and auto-debit activity is displayed in the Payout Breakdown section of the payout details page.
• Auto-debit transactions are also included in the Transactions section.
• Payout details provide visibility into the amount, transaction type, and associated account information for pull sweep activity.

This helps customers reconcile payout amounts and understand all transactions included in a payout.

Cash Application: Match Notification Alerts ENHANCEMENT

• A new Cash Application section is available under Managed Templates when Cash Application is enabled.
• A default Match Notification Alert email template is provided and can be customized.
• Notifications include the payment date, amount, and match criteria for identified matches.
• Customers can use the email to access their Ordway account and review and confirm payment matches.

Payment Level 2 and Level 3 Data Enhancements ENHANCEMENT

 You no longer need to configure separate L2/L3 options for each gateway.

This update applies to Stripe, Adyen, Braintree, and Ordway Payments.

What changed

• Removed the L2/L3 configuration toggle.
• L2/L3 data is now sent automatically for supported transactions.
• Applies consistently across supported gateways.

Subscription-Level Auto Pay and Payment Method ENHANCEMENT

This allows different subscriptions under the same customer account to use different payment settings. For example:

• A PayGo subscription can have Auto Pay enabled with one payment method.
• An Enterprise subscription can have Auto Pay disabled with a different payment method.

Subscription-level settings take precedence over the account-level settings when processing billing and payments.

Benefits

• Configure payment preferences for individual subscriptions.
• Use different payment methods across subscriptions under the same account.
• Reduce manual intervention for customers with different billing requirements.

Supported Gateway: Currently supported only with Ordway Payments and not with other payment gateways

Braintree - Ability to Distinguish Card Types ENHANCEMENT

When a customer uses a card, Braintree provides the card's funding type, which Ordway uses to determine whether a processing surcharge should apply based on the configured surcharge exemption settings.

This enhancement provides greater control over processing surcharge fees and helps ensure that surcharge exemptions are applied correctly based on the card type.

Supported card types

• Credit Card
• Debit Card
• Prepaid Card

Supported gateway

• Braintree

Re-match Transactions for Newly Created Invoices ENHANCEMENT

This is useful when a payment is imported before the corresponding invoice is created. After the invoice is posted, you can select Re-match to run the matching process again and identify the invoice as a potential match for the existing payment.

Example
A customer payment is imported through the transaction feed before the customer's invoice is generated. Once the invoice is posted, use Re-match to identify the invoice and associate it with the existing payment.

This helps reduce manual matching and ensures previously imported unapplied payments can be matched after the corresponding invoice becomes available.

Platform

Expand platform flexibility and automation with richer invoice customization, stronger Custom Object capabilities, secure webhooks, faster bulk API processing, and conversational access to Ordway records.

Send Multiple Invoice Due Reminder Emails Before the Due Date ENHANCEMENT

This allows reminders to be sent at multiple intervals before an invoice is due, eliminating the limitation of a single invoice due reminder template.

Benefits

• Configure multiple invoice due reminder emails.
• Send reminders at different intervals before an invoice due date.
• Manage both pre-due and post-due reminder emails from the same Dunning email configuration.

Refer to Dunning Email Template for more details.

Expose Custom Objects in Invoice Template Context ENHANCEMENT

When enabled in Manage Templates, these objects become available through the custom_objects attribute, allowing invoice templates to access and render related custom object data dynamically.

Benefits

• Access related Custom Object data directly within invoice templates.
• Build richer and more flexible invoice layouts using associated business data.
• Simplify template customization without requiring additional data lookups.
• Improve template performance by optimizing Custom Object attribute retrieval.
• Expand template capabilities for organizations using Custom Objects to extend invoice information.

Webhook Security: Company Tokens Protected ENHANCEMENT

Tokens are securely retrieved when webhooks are processed and are no longer displayed in the Webhooks UI or returned in GET and LIST Webhook API responses.

This reduces the risk of exposing authentication credentials while maintaining secure authentication for system integrations.

Custom Object Associations ENHANCEMENT

• Referenced Custom Objects are displayed as tabs on the referenced object's show page, with only the records associated with that specific record.
• A new Show in Association toggle controls whether the Custom Object is displayed as a tab under the referenced object.
• This allows you to control which Custom Object relationships are visible directly from the associated record.

Custom Field Layout and Sequencing ENHANCEMENT

• Set a display sequence to control the order in which custom fields appear.
• Use the sequence to position multiple custom fields next to each other in the desired layout.
• Non-editable custom fields remain visible in Edit mode as read-only fields, with an indicator showing that they cannot be edited.
• The defined field sequence is retained across detail-page and table layouts.

CRUD Support for Ordway Records in MCP ENHANCEMENT

You can use MCP to perform actions such as:

• Create products and payments.
• View subscription details and revenue schedules.
• Update products, payments, and invoice fields.
• Manage subscription actions such as pause, resume, and cancel.
• Retrieve related billing and revenue information to understand the impact of changes.

For example, you can ask MCP to “Create a product named MCP Product with a price of $100,” update its price, modify an invoice field, or pause and resume a subscription.

This makes it easier to manage billing data and perform common Ordway operations directly through conversational workflows.

API Updates

Expand API-driven automation and administration with new capabilities for schedule management, template management, and bulk Custom Object Record operations.

Schedule Management API NEW FEATURE

Key Capabilities

• Manage Billing Run, Payment Run, Journal Entry Run, Statement, and Workflow schedules through REST APIs.
• Retrieve schedules by schedule type or schedule ID.
• Create, update, and delete schedules programmatically.

Customer Impact

Simplify the automation and management of scheduled processes by integrating schedule administration into your applications and workflows.

Manage Templates API NEW FEATURE

Key Capabilities

• Retrieve templates by type or template name.
• Create, update, and delete supported template types.
• Set supported templates as the default and manage template status through APIs.

Customer Impact

Automate template management and integrate template administration into your business workflows, reducing manual configuration and simplifying template maintenance.

Bulk Create, Update, and Delete Custom Object Records via API NEW FEATURE

Bulk operations reduce the number of API calls required to manage records in volume, improving integration efficiency and performance.

Key capabilities

• Bulk create: Create multiple custom object records in a single API request.
• Bulk update: Update multiple custom object records in a single API request.
• Bulk delete: Delete multiple custom object records in a single API request.
• Record validation: Validate records against the custom object's schema before processing.
• Per-record results: Receive results for individual records processed by the request.
• Improved performance: Process large sets of records more efficiently with optimized bulk operations.

Refer to Bulk Create Custom Object Records | Ordway for more details