QuickBooks Common Webhook Failures

Validation Error: A validation error includes an Ordway Object name such as Chart of Account along with  ‘...is not available in QuickBooks Online.’ 

Example: {"ordway_validation_error":"Chart of Account associated with this Journal Entry JE-00000 is not available in QuickBooks Online."}

Resolution: Verify the Quickbooks integration mappings through the following steps:

1. Navigate to Menu > Setup > Integrations > Quickbooks. 
2. Open the mapping options for the Ordway object mentioned in the error and verify & update the mappings.
3. Save when finished. 
4. After mappings have been corrected, resync to Quickbooks. 

Error Message (Example): “INV-00008 could not be synced to QuickBooks Online because categories cannot be used in transactions.”

Resolution: Usually this means one or more is true: 

• Product on the invoice is not synced to QBO
• Product is inactive in Ordway 
• Product is not listed in QBO
  
  To resolve this issue, verify the Product is accurately mapped, active, and also in QBO. 

Error Message: Could not be synced to QuickBooks Online because categories cannot be used in transactions. 

Resolution: Review Product Mappings for inaccuracies. 

Issue: A Quickbooks ID is missing. 

Resolution: Update the object with the Quickbooks ID.  

Steps: 

1. In Ordway, navigate to the desired Object and filter by Quickbooks ID is not present. 

Example: Payments filtered by Quickbooks-id is not present. 

2. Open the object and update the Quickbooks ID. 
3. Save when finished.