Resolving Grayed-Out 'Next' Button During Contact Import

Why is the "Next" button grayed out during a Contact import?

The Next button may remain unavailable when the import file contains formatting errors or required information is missing.

How can I resolve the issue?

1. Verify that the import file uses the correct Ordway template and file format.
2. Confirm that all required fields are populated.
3. Review the contact data for blank or incorrectly formatted rows.
4. Correct any errors in the import file.
5. Re-upload the corrected file.
6. Continue the import and verify that the Next button is available.

Result

Once the import file meets the required format and contains the required information, the Next button becomes available and you can continue the Contact import.