Resolving Subscription Cancellation Issues During Import

Why are subscriptions not canceled even though the import shows as successful?

If the import displays a success message but subscriptions remain active, the Status values in the import file may be incorrect.

How can I cancel subscriptions through the import?

1. Open the import spreadsheet.
2. Navigate to Column K (Status).
3. Verify that the Status value for each subscription is Cancelled.
4. Make sure Cancelled is entered with the correct capitalization.
5. Save the updated file.
6. Re-import the file into Ordway.
7. Spot-check the imported subscriptions to confirm that their status is Cancelled.

Result

Once the Status column contains the correct Cancelled value, the subscriptions are updated to Cancelled when the import is processed.