Change From & Reply-To Addresses in Templates

Personalize outbound emails sent from Ordway with your company email address. The level of personalization is dependent upon your email configurations:

Scenario A - No Email Configuration (dmarc/whitelist not established)

The user does not whitelist their domain or configure email authentication. In email templates, the user can edit the reply-to address field which will change the From address in outbound messages, but the reply-to email address remains no-reply@ordwaylabs.com.

Scenario B - Email Configuration Completed  (dmarc/whitelist established)

The user whitelists their domain and configures email authentication like DKIM & SPF. Similar to above, the user can edit the reply-to address field in their email templates and in their outbound messages they will see that email is reflected in both the From & Reply-To address.

Note: The steps included in the Email Configuration and Setup DKIM & SPF articles should be executed prior to being able to edit email addresses in templates.

Steps:

Open the desired email template and update the Reply To Address field.

Send an email to all Customer Contacts

Read more about how to send an email to all Customer Contacts.