Setup DKIM & SPF

Requirement: Refer to our Email Configuration article prior to completing these steps. 

Set up SPF & DKIM to authenticate your outbound email messages before updating the from and reply-to addresses on your email templates to ensure those emails are not considered spoofing or spam. 

Steps:

1. Create a support ticket with the following information

• • Company Name
  • Domain Name (i.e., ordwaylabs.com or google.com)
  • SubDomain(s) (if applicable)
    

2. Ordway will then perform the following: 

• • • Add your domain(s) and subdomains into our email delivery platform
    • Generate the DKIM Keys for your domain(s)
    • Generate the SPF Record
    • Send you a google doc link with the DKIM Key(s) & SPF Record

3. Add the DKIM keys to your domain’s DNS records:

• Add a new TXT record with the name mandrill._domainkey.example.com (replace example.com with the domain you’re setting up) with the value provided by Ordway.
• Create two CNAME records: (REQUIRED effective 2/14/2024): Failure to do so will result in email delivery failure. 
  • One with the name: mte1._domainkey.(replace example.com with the domain you’re setting up) with the value dkim1.mandrillapp.com
  • Another with the name:  mte2._domainkey.(replace example.com with the domain you’re setting up) with the value dkim2.mandrillapp.com
• Add DMARC:
  • Create and save a TXT record in your DNS with a host of _dmarc.example.com (replace example.com with the domain you’re setting up) and a value of v=DMARC1; p=none; p=quarantine; p=reject

Note: Some DNS providers escape semicolons for you, while others require you to do it when setting up the record.

4. Add the SPF record to your domain’s DNS records
Add a new TXT record with the value provided by Ordway. If you already have a TXT record with SPF information, add include:spf.mandrillapp.com in the record before the last operator, which is usually ?all, ~all, or -all.

5. Verify Domain
Create a TXT record in your domain's DNS records with the value provided.
Example: mandrill_verify.MN90872lkjae9890AGKL

Note: It can take up to 48 hours after adding an SPF record or DKIM Keys for authentication to start working.

Next, refer to our Change From & Reply-to Addresses in Templates article.