QuickBooks Error Messaging

Event

Model

QBO Error Code

Sample Message

Ordway Custom Messaging

Edit

Contact

500

Unsupported Operation:\n\tOperation No resource method found for GET, return 405 with Allow header is not supported.

Unsupported operation.

Create

Contact

500

Unsupported Operation:\n\tOperation No resource method found for GET, return 405 with Allow header is not supported.

Unsupported operation.

Edit

Payment

610

Object Not Found:\n\tObject Not Found : Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees.

Payment edit failed to sync to QuickBooks Online because one of the GL accounts, Customers, or Items has been made inactive.

Create

Credit

2030

Invalid ID:\n\tId should be a valid number. Supplied value:

Invalid ID; should be a valid number.

Create

Payment

2030

Invalid ID:\n\tId should be a valid number. Supplied value:

Invalid ID; should be a valid number.

Create

Payment

2030

Invalid IDRequired param missing, need to supply the required value for the API:\n\tId should be a valid number. Supplied value:Required parameter CustomerRef is missing in the request

Required parameter missing. The required value for the API should be a valid number.

Create

Payment

2030

Invalid IDInvalid ID:\n\tId should be a valid number. Supplied value:Id should be a valid number. Supplied value:

Invalid ID; should be a valid number.

Edit

Payment

2030

Invalid ID:\n\tId should be a valid number. Supplied value:

Invalid ID; should be a valid number.

Edit

Invoice

2240

Number out of range:\n\tThe number is not within supported range. Min:-99,999,999,999 Max:99,999,999,999 supported. Supplied value:169,628,286,141

Invoice edit failed to sync to QuickBooks Online because a number associated with the invoice exceeds the supported range.

Edit

Invoice

2240

Number out of range:\n\tThe number is not within supported range. Min:-99,999,999,999 Max:99,999,999,999 supported. Supplied value:114,486,776,588

Invoice edit failed to sync to QuickBooks Online because a number associated with the invoice exceeds the supported range.

Edit

Invoice

2500

Invalid Reference Id:\n\tInvalid Reference Id : Categories cannot be used in transactions.

Invoice edit failed to sync to QuickBooks Online because Categories cannot be used in transactions. Check to see that all Products in the Invoice Lines have been mapped to QuickBooks Online, Active in Ordway, and is available QuickBooks Online.

Edit

Invoice

5010

Stale Object Error:\n\tStale Object Error : You and Pilot Bookkeeper were working on this at the same time. Pilot Bookkeeper finished before you did, so your work was not saved.

Invoice edit failed to sync to QuickBooks Online because you and Pilot Bookkeeper were working on this transaction at the same time. Pilot Bookkeeper finished before you did, so your work was not saved.

Create

Credit

6000

A business validation error has occurred while processing your request:\n\tBusiness Validation Error: You must select a customer. If the customer isn't on the list, you can add it by typing the name and pressing Enter.

Credit failed to sync to QuickBooks Online because the Customer does not exist in QuickBooks Online.

Create

Refund

6000

A business validation error has occurred while processing your request:\n\tBusiness Validation Error: Please choose an account of type Bank or Other Current Assets.

Refund failed to sync to QuickBooks Online because the account type of the GL Account associated with the Refund must be Bank or Other Current Assets.

Edit

Invoice

6000

A business validation error has occurred while processing your request:\n\tBusiness Validation Error: Unexpected Internal Error. (-30003)

Invoice edit failed to sync to QuickBooks Online due to a business validation error that occurred. Please try re-syncing the transaction.

Edit

Customer

6000

A business validation error has occurred while processing your request:\n\tBusiness Validation Error: This name is being used by another vendor. Please use a different name. You can merge names only when their type (customer, vendor or employee) matches.

Customer edit failed to sync to QuickBooks Online because the Customer Name is being used by a Vendor.

Edit

Customer

6000

Delete List Has Balance Error:\n\tThe entity you are trying to delete has an open balance. : This customer cannot be deleted because it has a non-zero balance.

The entity you are trying to delete has an open balance and cannot be deleted. Only zero balance Customers can be deleted.

Edit

Invoice

6140

Duplicate Document Number Error:\n\tDuplicate Document Number Error : You must specify a different number. This number has already been used. DocNumber=INV-00484 is assigned to TxnType=Invoice with TxnId=10417

Invoice edit failed to sync to QuickBooks Online because its using a duplicate document number. Specify a different document number.

Edit

Invoice

6140

Duplicate Document Number Error:\n\tDuplicate Document Number Error : You must specify a different number. This number has already been used. DocNumber=INV-00413 is assigned to TxnType=Invoice with TxnId=9502

Invoice edit failed to sync to QuickBooks Online because its using a duplicate document number. Specify a different document number.

Edit

Invoice

6140

Duplicate Document Number Error:\n\tDuplicate Document Number Error : You must specify a different number. This number has already been used. DocNumber=INV-00417 is assigned to TxnType=Invoice with TxnId=9488

Invoice edit failed to sync to QuickBooks Online because its using a duplicate document number. Specify a different document number.

Edit

Invoice

6140

Duplicate Document Number Error:\n\tDuplicate Document Number Error : You must specify a different number. This number has already been used. DocNumber=INV-00363 is assigned to TxnType=Invoice with TxnId=8751

Invoice edit failed to sync to QuickBooks Online because its using a duplicate document number. Specify a different document number.

Edit

Invoice

6140

Duplicate Document Number Error:\n\tDuplicate Document Number Error : You must specify a different number. This number has already been used. DocNumber=INV-00051 is assigned to TxnType=Invoice with TxnId=6662

Invoice edit failed to sync to QuickBooks Online because its using a duplicate document number. Specify a different document number.

Edit

Invoice

6140

Duplicate Document Number Error:\n\tDuplicate Document Number Error : You must specify a different number. This number has already been used. DocNumber=INV-00091 is assigned to TxnType=Invoice with TxnId=6663

Invoice edit failed to sync to QuickBooks Online because its using a duplicate document number. Specify a different document number.

Edit

Invoice

6200

Account Period Closed:\n\tThe account period has closed. Txn Date=11/05/2020 is before book closing date=12/31/2020

Invoice edit failed to sync to QuickBooks Online because the transaction date falls in a Closed Account Period.

Edit

Customer

6240

Duplicate Name Exists Error:\n\tThe name supplied already exists. : null

Customer edit failed to sync to QuickBooks Online because the Customer Name already exists.

Create

Customer

6240

Duplicate Name Exists Error:\n\tThe name supplied already exists. : null

Customer failed to sync to QuickBooks Online because the Customer Name already exists.

Create

Product

6240

Duplicate Name Exists Error:\n\tThe name supplied already exists. : Id=38

The name supplied already exists.

Edit

Invoice

not listed

Global tax calculation is not included in the list.

Global tax calculation is not included in the list.

Edit

Invoice

not listed

Quickbooks::ServiceUnavailable

Invoice edit failed to sync to QuickBooks Online due to a service interruption. Please try re-syncing the transaction.

Create

Customer

not listed

Display name :display_name cannot contain a colon (:).

Customer failed to sync to QuickBooks Online because the Customer Name cannot contain a semicolon.

Edit

Product

not listed

Account Period Closed:\n\tThe account period has closed. COAUtils.checkCloseBookException

The account period has closed.

Edit

Journal Entry

not listed

Account Period Closed, Cannot Update Through Services API:\n\tThe account period has closed and the account books cannot be updated through through the QBO Services API. Please use the QBO website to make these changes.",

"code": "6210",

The account period has closed. Therefore, the account books cannot be updated through the QBO Services API. Please use the QBO website to make these changes.

Edit

Journal Entry

not listed

A business validation error has occurred while processing your request:\n\tBusiness Validation Error: When you use Accounts Receivable, you must choose a customer in the Name field.",

"code": "6000",

Business validation error during request processing. You must choose a Customer in the Name field when using Accounts Receivable.