Troubleshooting Salesforce Sandbox Connection to Ordway Sandbox

If the connection from Salesforce Sandbox to Ordway Sandbox cannot be established, verify that the Company name entered in the Ordway Connection settings matches the company name configured in Ordway.

Resolution

1. Navigate to Ordway Settings → Ordway Connection in Salesforce.
2. Enter the required Email and User Token.
3. Enter the Company name exactly as configured in Ordway, including capitalization.
4. Select Sandbox as the Environment.
5. Click Connect.

Expected Result

Once the correct Company name is entered, the connection between the Salesforce Sandbox and Ordway Sandbox should be established successfully.