Use Audit & Webhook Logs to confirm that a reversed Invoice in Ordway has also been voided in QuickBooks.
Note: Ordway uses the term Reversed, while QuickBooks uses the term Voided.
Steps:
- Navigate to Menu > Operations > Logs > Audit Logs.
- Locate the desired Invoice and confirm the Reversal date.
- Next, navigate to Menu > Operations > Logs > Webhook logs.
- Check the desired Invoice reversal date and time.
- Click View from the Actions menu for the desired log.
- Search for "private_note": "Voided - Voided" within the Response Body section. "private_note": "Voided - Voided" means the invoice has voided/reversed in Quickbooks.
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