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  1. Ordway Support Portal
  2. Internal Procedures
  3. General

General

  • Subscription Churn — Definition & Treatment When Re-created Under a New Customer
  • Custom File Names for Exports — How to Use and Best Practices
  • Bulk‑Linking Products to Sub‑Entities (Consolidated Entity Setups) — Status, Workarounds, and Tracking
  • Stripe Error: “PaymentMethod cannot be created from this Financial Connections Account” — Cause & Next Steps
  • Ordway Payment Terms: Customer‑Level vs Subscription‑Level (Enable “Separate Invoice for this Contract”)
  • (CRM): Who Sees Connect vs Settings — Visibility & Access Rules
  • Exporting a User List (Admin Report) — How to Request & What We Provide
  • 1 customer → 1 invoice → multiple contacts paying partial amounts.
  • Exports Mismatch: Invoiced/Posted = No in Export but Yes in UI/API (CSP‑Updated Schedules)
Ordway Support Portal