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  1. Ordway Support Portal
  2. Internal Procedures

Internal Procedures

General

  • Subscription Churn — Definition & Treatment When Re-created Under a New Customer
  • Custom File Names for Exports — How to Use and Best Practices
  • Bulk‑Linking Products to Sub‑Entities (Consolidated Entity Setups) — Status, Workarounds, and Tracking
  • Stripe Error: “PaymentMethod cannot be created from this Financial Connections Account” — Cause & Next Steps
  • Ordway Payment Terms: Customer‑Level vs Subscription‑Level (Enable “Separate Invoice for this Contract”)
  • (CRM): Who Sees Connect vs Settings — Visibility & Access Rules
See all 9 articles

Subscription Contracts

  • Safari on iPad: Date Picker Doesn’t Open in Billing Runs (Target Date/Invoice Date)
  • Can I Move Charges Between Existing Plans? — Status, Why Not, and Safe Workarounds
  • Ordway Invoice Email: Body Edits Disappear After Send (Template/HTML Fix)
  • “Unable to Export Subscriptions : NoMethodError: undefined method 'contract_effective_date'

Finance

  • NetSuite: “Invalid incomeaccount reference key 119” on Product Create — How to Diagnose & Fix
  • Sage Intacct Integration — “Session is not valid” (XL03000006) — How to Fix
  • Ordway → QuickBooks: Customer Sync Fails Due to Missing Email
  • NetSuite: Closed-Period Errors on Invoice Edits/Payments (Ordway Integration Role)

Support Processes

  • Customer Currency Change After Subscription Exists — Policy & Workarounds

Integrations & Partners

  • HubSpot V2 Integration - Mapping and Monitoring
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