Disable Payment Gateway

It may be necessary to disable a Payment Gateway. The most likely scenarios are changing from one gateway to another or a business decision to disable acceptance of electronic payments due to the costs associated.  

Note: CardConnect is the preferred Payment Gateway. 

Special consideration is required before disabling a Payment Gateway. All stored cards are removed when a gateway is disabled, prohibiting future transactions with the gateway. Therefore, payments or refunds cannot be addressed through the disabled gateway. However, all previous transactions associated with the old gateway remain intact. In addition, all settled transactions are funded based on your merchant agreement. 

Examples: When a customer changes from Stripe to CardConnect, a refund cannot be processed through Stripe because Stripe requires a payment in order to process a refund. 

CardConnect provides options to enable refunds on payments that did not originate from within that payment gateway. 

Caution: Disabling a Payment Gateway cannot be undone. 

Conversion Best Practice

The most effective way to handle a change in Payment Gateways is to utilize both gateways. Ordway can be configured to maintain two different Payment Gateways. Keep the old gateway active in Ordway, but apply all future transactions to the new gateway. Contact Ordway support to manage more than one Payment Gateway and to handle any necessary refunds on a previous Payment Gateway.

Disable Payment Gateway

Steps: 

1. Navigate to Menu > Setup > Payments. 
2. Click Disable at the bottom of the Payment Gateway screen. 

Caution: Disabling a Payment Gateway cannot be undone.