Payment Basics

Payments are records of funds collected from Customers and are applied to Invoices.  

Important Notes: 

• Payments are not generated without a Payment Run. You either need to either Schedule a Payment Run or Create a Payment Run ad-hoc.
• Ordway does not generate records for failed payments created in the UI via the Customer screen, Invoices section via both the Receive Payment and Generate Payment options as shown in the screenshot below. To ensure all payment records are created, set up Failed Payment Retry Rules and/or collect Payments via a Payment Run. 

Ordway offers a variety of methods to accept Payments:

1. Payments can be manually entered. Read more about Manual Payments. 
2. External Payments made outside of Ordway can be manually entered in Ordway for accounting purposes. Read more about receiving an external Payment. 
3. Payments can be generated automatically through Payment Runs. Read more about Payment Runs. 

Payment Types:

Ordway accepts a variety of payment methods. When creating a manual payment, the payment method is recorded as either Electronic or External.

Electronic

These payments are triggered via a connected payment gateway. Read more about Payment Gateways. 

External

Payments processed outside of Ordway are for record keeping only, such as a Check, ACH, Credit Card, or other. Read more about receiving an external Payment.