Auto-Pay & Auto-Apply:

• Auto-Pay determines if payments are automatically processed in Payment Runs.
• Auto-Apply determines if available funds are automatically applied in Billing Runs. 

Table of Contents:

• Auto-Pay Setting
  • Auto-Pay Handling
  • Enable Auto-Pay for Existing Customer
  • Allow Customer to Disable Auto-Pay
• Auto-Apply
  • Auto-Apply Handling

Auto-Pay Setting

Auto-Pay is managed at the organization level within Menu > Setup > General Settings. This setting is used for all Customer Accounts created in the future. This default setting is used for all Customer Accounts created in the future, and can be overridden at the Customer level. 

When changing the Auto-Pay setting, it only applies to newly created clients and does not affect existing clients.

Auto-Pay Handling 

Auto-pay behavior is determined by a valid Payment Method in Ordway and the Payment Term for the Customer:

• When Auto-Pay is turned ON for a Customer with an electronic payment method & the Payment Term is Due on Receipt, payments are automatically processed during Payment Runs.
• When Auto-Pay is turned ON for a Customer with an electronic payment method & the invoice is not yet due (Net 15, Net 30), the payment will not process until a Payment Run is executed on the invoice due date.
• When Auto-Pay is turned OFF for a Customer with an electronic payment method, payments are not automatically processed by Payment Runs. 

Enable Auto-Pay for Existing Customer

Navigate to Menu > Customer Accounts > edit Customer. 

• When auto-pay is enabled for existing customers with an outstanding balance; the next Payment Run will process the outstanding amount. 
• Ordway will automatically apply any negative invoice and/or open credits.

Note: See Failed Payment Retry Rules to specify the maximum number of failed payment retry attempts.

Allow Customer to Disable Auto-Pay

When Auto-Pay is enabled for a customer, users can grant the customer the option to disable Auto-Pay from their customer portal access. 

Steps:

1. Navigate to Menu > Customer Accounts > edit Customer. 
2. Toggle Allow Customer to Disable Auto-Pay in Hosted Pages ON.
3. Save when finished.

Auto-Apply

Auto-Apply determines if available funds are automatically applied in Billing Runs. 

Auto-Apply Handling

Auto-Apply Payment for Next Invoice is an optional settings via Menu > Setup > General Settings > System Configuration. This allows control of automatically applying payments to next invoices at the Organization level. Users can still toggle auto-apply OFF at the individual Payment level.

Example: A Payment made will auto apply to any available open invoices plus any open credits. It is based on the status of the invoice and the credit, not date based.

Auto-Apply to next invoice is an optional setting available in Payments and Credits:

• When toggled ON for any payment or credit, the new payment or credit is automatically applied to any open invoices upon saving. If no open invoices exist at time of saving a new payment or credit, it will auto-apply to the next open invoice generated. 
• When toggled OFF, funds are not automatically applied to open invoices.