Issue: User Redirected to Home Page When Accessing Reports

Summary

A user reported that when attempting to access Reports in Ordway, they are automatically redirected back to the Home page instead of the Reports dashboard.

Affected User

• User: laurap@loopreturns.com

• Ticket Reference: Ordway Support Ticket #19856

Root Cause

This behavior occurs when the New Experience feature flag is disabled for the user on backend. Without this flag enabled, the Reports module may not load correctly, leading the system to route the user back to the home screen.

Solution

To resolve the issue, enable the New Experience flag for the affected user.

Expected Result

Once the New Experience flag is enabled, the user will be able to access the Reports section without being redirected to the Home page.

Reference

• Internal Ops Example: OPS-6141