Unapplied Payment Report doesn't show Processed payments

October 05, 2026 17:14
Updated

Why doesn't the Unapplied Payment Report show my Processed payments?

The Unapplied Payment Report can leave out Processed payments with an unapplied amount greater than $0, while still showing Reversed or Failed payments. This can happen because of a report filter configuration issue. Removing the filters and adding them again resolves it.

How to resolve the issue

Open the Unapplied Payment Report.
Remove all existing report filters.
Add the filters you need again.
Refresh or rerun the report.

Note: This is the first check point to check out the issue of not showing the unapplied payments.

If you are causing the same issue, kindly reach out to the Ordway support team.

Result

The report shows the expected Processed payments with unapplied balances.