ACH Account Verification Process

When adding a new bank account as a payment method, the account must first be verified before a payment can be processed.

Be sure to review these important notes regarding individual gateway requirements and limitations. 

CardConnect - Not Applicable

Stripe

Refer to the following article when a 6 digit descriptor code is requested by Stripe: New ACH Bank Verification Process

End Customer Initiated - Pay Now, Customer Portal

In the Pay Now flow, user adds bank account details including the email address for the verification email to be sent.

User receives email with link to confirm the micro deposits.

This can also be done in the payment method management section in My Account in the Customer Portal.

Ordway User Initiated

• Ordway user can add a bank account for a customer on the Customer detail page.
• Once added, customer will receive an email with a link to confirm the micro deposits.
• Ordway user can also see the verification page to enter and verify deposits. This can be done on behalf of the customer if customer provides the amounts.
• Ordway user can resend the verification email by inputting the email address to which the email should be sent.

Learn more about recurring ACH payments.