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Glossary

Danielle
  • Updated

The Ordway Glossary is designed to familiarize you with general financial terms as well as specific terms encountered while working in Ordway. 

Click the header to view various Glossary sections: 

General Terminology

Term Definition
Account The record of a business or individual purchasing goods or services from your business. Customer Accounts contains key metrics and all relevant customer settings including contact, billing and payment terms, and other pertinent details. specific to each customer.
Accounts Receivable (A/R) The balance of money due to a firm for goods or services delivered or used but not yet paid for by customers.
Activation Fee A one-time fee related to a new service or charge. This fee is generally charged at the beginning of a Subscription Contract.
ACV (Annual Contract Value) Calculated total recurring charges or fees on a Subscription.
Aging Receivables Accounts receivable aging is a periodic report that categorizes a company's accounts receivable according to the length of time an invoice has been outstanding. It is used as a gauge to determine the financial health of a company's customers.
Amendment A change made to a contract or subscription, such as a change in product or edition (e.g. upgrade or downgrade), number of users, payment terms, or a contract renewal.
Annual Recurring Revenue (ARR) How much revenue a business can expect based on yearly subscriptions.
Application Programming Interface (API) Software intermediary that allows two applications to talk to each other. View Ordway's API documentation.
ASC 606 Developed jointly by the Financial Accounting Standards Board (FASB) and International Accounting Standards Board (IASB), ASC 606 provides a framework for businesses to recognize revenue more consistently. The standard’s purpose is to eliminate variations in the way businesses across industries handle accounting for similar transactions.
Audit Logs Ordway offers the ability to view Audit Logs for select items throughout the platform. View activity recorded within Ordway such as user sign in, deleting customers, generating invoice etc..
Base Currency The primary currency used by the customer for financial reporting.
Billing Step-by-step process of requesting payment from customers by issuing invoices.
Billing Schedule

A Billing Schedule is created for each Subscription Charge. Each Subscription Charge has its own Billing Schedule as each Subscription Charge is unique.
Chart of Accounts A Chart of Accounts (CoA) is an index of all the financial accounts in the general ledger of a company. It is an organizational tool that provides a digestible breakdown of all the financial transactions that a company conducted during a specific accounting period, broken down into subcategories. The account codes and names used in Ordway should match those in the user’s General Ledger (GL) system.
Churn Loss of clients or customers. Also known as attrition.
Configure, Price, Quote (CPQ) A sales tool for companies to quickly and accurately generate quotes for orders. CPQ applications often work in tandem with CRM platforms, ERP programs, and other business technology, which helps ensure integrated data as well as accuracy.
Controller An individual who has responsibility for all accounting-related activities within a company including managerial accounting and finance.
Customer Acquisition Cost (CAC) The cost of winning a customer to purchase a product or service.
Customer Lifecycle Management (CLM) The process of tracking the stages of the customer lifecycle, assigning metrics to each one, and measuring success based on those metrics. The goal is to track the business' performance over time as it relates to the customer lifecycle.
Customer Relationship Management (CRM) A technology for managing all your company’s relationships and interactions with customers and potential customers.
Dashboard​ Ordway’s graphical representation of at-a-glance metrics. Typical dashboards include Invoices, Payments, MRR, Month over Month (MoM) Growth. Dashboards can be customized to highlight what matters most to customers.
Due upon Receipt Payment is due when the invoice is received.
Dunning The process of regularly communicating with customers to ensure the timely delivery of accounts receivable.
Enterprise Resource Planning (ERP) Software and systems used to plan and manage all the core supply chain, manufacturing, services, financial and other processes of an organization.
Finance tech stack The system of tools and technologies used to run, support, improve and optimize finance, accounting, and operational processes at an organization.
Financial Accounting and Standards Board (FASB) A private, non-profit organization standard-setting body whose primary purpose is to establish and improve GAAP within the United States.
General Ledger (GL) A bookkeeping ledger in which accounting data is posted from journals and from subledgers, such as accounts payable, accounts receivable, cash management, fixed assets, purchasing and projects.
Generally Accepted Accounting Principles (GAAP) A set of standards that encompass the details, complexities, and legalities of business and corporate accounting.
HAR File Ordway may request a HAR file to assist with troubleshooting complex issues. HAR (HTTP Archive Format) is a JSON archive file format that stores session data over many browsers (IE, Firefox, Chrome, Safari, etc.) between client and server. In the network environment, when the communication between the sender and the receiver occurs, HAR contains HTTP response and request headers.
IFRS 15 IFRS 15 is an International Financial Reporting Standard promulgated by the International Accounting Standards Board providing guidance on accounting for revenue from contracts with customers. It was adopted in 2014 and became effective in January 2018.
In Advance (Billing) Charges are billed prior to a period of service.
In Arrears (Billing) Charges are billed after a period of service.
Invoice Time-stamped commercial document that itemizes and records a transaction between a buyer and a seller.
Monthly Recurring Revenue (MRR) Predictable revenue businesses can count on each month.
Multi-currency A multi-currency accounting system enables trading in multiple currencies.
Multi-entity Describes a business that may have subsidiaries, divisions, business units, or brands, where the business acquired these “entities” by either merging with another company, acquiring a company, or establishing international offices with independent structures.
Notes Field available to collect additional pertinent information.
Ordway Ordway helps finance teams automate the order-to-revenue cycle for subscriptions, "as-a-Service," and other recurring revenue business models.
Ordway Help Center Ordway's Help Center contains hundreds of articles designed to walk you through Ordway modules and features. Be sure to bookmark Ordway's Help Center!
Ordway University Ordway's self-paced implementation and training center. Review this article to determine which training path to pursue.
Payment Gateway An electronic payment processor. It is a gateway to the payment network that allows you to accept electronic forms of payment. Ordway supports Stripe and CardConnect payment gateways. CardConnect is the preferred Payment Gateway.
PCI Compliance or PC​I DSS (payment card industry data security standard) The payment card industry data security standard (PCI DSS) is a set of requirements designed to ensure that all companies that process, store, or transmit credit card information maintain a secure environment. 
Product A product is an item or service sell such as physical items, a fee based service, or anything else with a SKU. At Ordway, we sell our software platform which can be paid monthly, annually, or for a longer period.
Prorate Partial Period Charges Prorated amount will be billed to the customer for the first partial month/period of the billing period selected for the charge. Mid-contract changes will also include proration. These changes include mid-period changes such as additional units or a change in price. Mid-contract cancellations will also result in proration and a negative billing schedule line will be generated to account for the amount the customer can be credited.
Quote-to-Cash (QTC) Encompasses many sales, account management, order fulfillment, billing, and accounts receivables functions. It considers the steps taken as your sales team configures a quote and drafts a proposal for a client, through to when payment is received for services rendered.
Recurring Charge Timing These charges are most commonly used in Subscription Contracts to reflect charges billed on a periodic basis. Billing frequency can be established in multiples of days, weeks, months, financial periods, or years. Example: A Monthly service contract.
Recurring Revenue The portion of a company's revenue that is expected to continue in the future. Unlike one-off sales, these revenues are predictable, stable and can be counted on to occur at regular intervals going forward with a relatively high degree of certainty.
Refund A refund returns money to a customer - as opposed to a credit, which creates a customer credit balance that may be applied to reduce the amount owed to you. For instance, refunds are used when a customer cancels service and is no longer your customer. Refunds can also represent processed payments that are reversed, such as a chargeback or a direct debit payment reversal.
Regenerate Revenue Schedules Useful for updating revenue schedules when they are not meeting customer expectations. This feature allows the schedules to be regenerated without impacting or recreating subscriptions.
Renewal Rate The percentage of subscribers scheduled to expire during a particular cycle who renew their subscriptions. Renewal rate is a subscription operational metric that reflects overall customer satisfaction. Can be measured on a unit or dollar value basis.
Revenue Event A Revenue Event represents a change to a revenue schedule, such as creating the initial schedule, canceling an invoice, or recognizing an undistributed amount.
Revenue Item A Revenue Item represents the amount of revenue distributed into an accounting period.
Revenue Recognition A Generally Accepted Accounting Principle (GAAP) that identifies the specific conditions in which revenue is recognized and determines how to account for it. Typically, revenue is recognized when a critical event has occurred, and the dollar amount is easily measurable to the company.
Revenue Schedule A Revenue Schedule is a distribution of revenue amounts over a number of accounting periods–representing how revenue should be recognized over time. A revenue schedule is tied to a single charge.
SaaS (Software as a Service) A software delivery model in which a software firm provides daily technical operation, maintenance, and support for the software provided to clients.
Sandbox​ Environment A sandbox is a separate technical environment where customers or prospects can test software or services with a subset of data without disruption to their production environments.
Setup Fee​ Sometimes called activation fees, set-up fees are a one time charge levied to cover costs associated with getting a customer up and running on a service.
Statement Statements act as snapshots of customer accounts over specific periods of time. Essentially, they are reports that provide information to the customer reflecting the state of their account. Statements are an excellent way to provide a customer details of account activities, outstanding balances, or totals due.
Sub-ledger A ledger containing all of a detailed sub-set of transactions. The total of the transactions in the subledger roll up into the general ledger. For example, a subledger may contain all accounts receivable, or accounts payable, or fixed asset transactions.
TCV (Total Contract Value) Calculates the total recurring charges over the lifetime of a subscription. For instance, a three year contract billed annually at $50,000 per year has a total contract value of $150,000, assuming no activation or setup fees.
Undistributed Revenue Occurs when the accounting period in which to recognize revenue cannot be determined. This undistributed amount is held in an open-ended accounting period until it can be distributed.

 

Products & Plans

Term Sub-Module Field Required Definition
Active Coupons     When toggled ON, a coupon is active and can be used. When toggled OFF, the coupon is not active and cannot be used.
Coupon Code Coupons Y Y A code generated within Ordway to offer discounts or incentivized pricing.
Coupon ID Coupons     Automatically generated ID for the Coupon.
Discount Amount Coupons Y Y This field is available when Fixed Amount Off is selected as the Discount Type. Enter the dollar amount to be discounted when the coupon is used.
Discount Criteria Coupons     This option allows you to specify when a coupon can be applied. Options include Any Plan or Product, Specific Plan or Specific Product.
Discount Percent Coupons Y Y This field is available when Percent Off is selected as the Discount Type. Enter the percent to be discounted when the coupon is used.
Discount Type Coupons     Select the appropriate discount type from the available drop-down menu. Options include Fixed Amount, Percent Off, or Free Trial.
Display Text Coupons Y Y Enter a name for the Coupon. 
Duration (Number of periods to apply this discount) Coupons Y   Options include forever and limited. When Limited is selected, enter the number of times a coupon can be used in a period.
Expiration Date Coupons Y   Select date for coupon to expire. When left blank, the coupon will not expire.
Free Trial Length Coupons Y Y This field is available when Free Trial is selected as the Discount Type. Enter the number of free Days, Weeks, or Months to be discounted when the coupon is used.
Usage Limit Coupons Y   Define how many times a coupon can be used. When left blank, coupon can be used unlimited times.
Manage Price Books Manage Price Books     This feature is used to manage Price Books.
Price Book Manage Price Books     Price books are available to manage variations in Product pricing. These price books are then available via Menu > Contracts & Orders > Orders for selection at the time of creating Orders.
Price Book Currency Manage Price Books Y   Currency assigned to a Price Book.
Price Book Name Manage Price Books Y Y Name of the Price Book.
Currency Manage Price Books/Add     Currency assigned to a Price Book.
Price Book ID Manage Price Books/Add     Automatically generated ID for the Price Book.
Price Book Name Manage Price Books/Add Y Y Required field that is displayed wherever the Price Book is represented throughout Ordway.
Auto Refill Prepaid Units Plans & Charges     When enabled, automatically refill the number of prepaid units at the beginning of each billing period and/or when the contract renews. Options include based on Billing Period or Contract Renewal.
Billing Day Plans & Charges    

Specify the day of the month or period when the customer should be billed, regardless of the service period. This setting is used to calculate the Charge Ready Date for a billing schedule and include three options:
Customer's Billing Cycle Day - Create service periods based on the Customer's Billing Cycle Date.

Example: When the Customer's monthly Billing Cycle Day is the 1st of the Month; the first day of the billing cycle begins on the 1st.
Align with Billing Period - This is the simplest option and allows the billing date to align with the billing period. For billing in Advance, the billing date is the first day of the period. For billing in Arrears, the Billing Date is the first day after the end of the period. 
Specific Day of Month - Ideal for aligning all invoices in the same service period. Example: Selecting the 1st of the Month aligns the service period with the calendar month. When a Customer starts service on any other day during the month, the first month is billed as a partial month.
Billing Period Frequency Plans & Charges   Y Options include Monthly, Quarterly, Semi-Annually, Annually, or Daily.
Billing Period Start Alignment Plans & Charges    

Configure the start and end date of the Charge period by selecting one of the following options:
Service Start Date - This is the simplest option that starts the billing on the Service Start Date. Example: Service starts on January 14th with a monthly billing period. Therefore, the Billing Period is January 14th to February 15th.
Customer's Billing Cycle Day - Create service periods based on the Customer's Billing Cycle Date.

Example: When the Customer's monthly Billing Cycle Day is the 1st of the Month; the first day of the billing cycle begins on the 1st.
Specific Day of Month - Ideal for aligning all invoices in the same service period. Example: Selecting the 1st of the Month aligns the service period with the calendar month. When a Customer starts service on any other day during the month, the first month is billed as a partial month.
Charge Plans & Charges     Charges determine how Products are billed to a customer. Charges created in Ordway are always connected to a Product within a Plan. Multiple Charge can be added to a Plan. Charges are bundled in a Plan for simplicity.
Charge Billing Date Plans & Charges     There are three options for when the Customer will begin accruing charges. These dates are essential to the billing structure as each Charge can have its own separate billing date.
Contract Effective Date - Date the Contract is signed and activated.
Service Start Date - This is the Subscription Start Date. Once activated, this date can only be modified if no invoices have been generated.
Billing Start Date - Billing effective date; as a customer can be granted a period of service without being billed such as a free trial. When offering a free trial, the billing start date may be a few days after the service start date. 
Charge Description Plans & Charges     A text description of the charge.
Charge ID Plans & Charges     Automatically generated ID for the Charge.
Charge Name Plans & Charges   Y Required field that is displayed wherever the Charge is represented throughout Ordway.
Charge Timing Plans & Charges     Initial - Fees that occur at the start of a contract such as setup or initiation fees.
Termination - Cancellation charges when cancelled prior to the end of the term. 
Charge Type Plans & Charges     Plan Charge Types allow flexibility in Ordway to bill a Customer based on specific use cases and scenarios. Plans can include multiple charges; each one with a different charge type as needed. Ordway offers three charge types which are selected at the Charge level: One-Time, Recurring, and Usage Based. Read more about Charge Types. Read more about Charge Types. 
Custom Pricing Plans & Charges     Products in Ordway have their own List Price. When added to a Plan, the List Price can be adjusted as needed to account for a discount or negotiated price.
Enable Prepaid Units Plans & Charges     When enabled, you can bill customers for a preset number of units that can be consumed during a billing period or throughout a contract's lifecycle.
Fair Market Value (FMV) Plans & Charges     FMV is utilized by all organizations striving for ASC 606 compliance. FMV pricing allows you to set the standalone price for a product at which it would be sold separately to a customer. When sold separately, each of those services have an individual value as determined internally or by an auditor. Read more about Fair Market Value. 
List Price Plans & Charges     Charges added to a Plan require a List Price.  The price can be adjusted based on customer negotiated terms. 
Per Unit Pricing Plans & Charges     Pay a set price per item regardless of the total quantity.
Plan Plans & Charges     A plan is how Ordway bundles products and charges to sell. Plans contain the details of what to charge a customer along with billing period information.
Plan ID Plans & Charges     Automatically generated ID for the Plan.
Plan Name Plans & Charges Y Y Required field that is displayed wherever the Plan is represented throughout Ordway.
Pricing Model Plans & Charges   Y For each Charge Type (One-time, Recurring, and Usage), products can be charged Per Unit by Volume, or Tiered.
Proration Plans & Charges     A billing method to calculate standard, or fair, billing amounts when they occur across a non-standard billing period.
Proration Method - Prorate by Month First Plans & Charges     Calculate the number of full months in the billing period and then calculate partial month proration by taking the number of active days in the partial month divided by the total number of days in the same month.
Proration Method - Prorate with Exact Days Plans & Charges     Calculate the number of active days in the billing period and divide by the total number of days in the billing period.
Proration Rule - Current Full Period Plans & Charges     Full amount will be charged in the first billing period based on the charge ready date. No prorated amount will be billed or credited to the customer upon cancellation.
Proration Rule - Next Full Period Plans & Charges     Full amount will be charged in the next full billing period from the first charge ready date. No prorated amount will be billed or credited to the customer upon cancellation.
Proration Rule - Partial Period Proration Plans & Charges     Prorated amount will be billed to the customer for the first partial month/period of the billing period selected for the charge. Mid-contract changes will also include proration. These changes include mid-period changes such as additional units or a change in price. Mid-contract cancellations will also result in proration and a negative billing schedule line will be generated to account for the amount the customer can be credited.
Proration Rules Plans & Charges     Ordway supports two methods of partial period prorate that can be enabled by navigating to Menu > Setup > General Settings > Subscription Settings > Proration Method. Select between two separate prorations methods; Prorate by month first or Prorate with exact days. This is a global setting and is used in all recurring charges that have Partial Period Proration selected for the Proration Rules with its Billing Information.
Public URL Plans & Charges     A custom URL used to enable a self sign-up option for a specific Plan.
Refund Units On Cancel Plans & Charges     When this is enabled and Subscription is cancelled with prepaid units associated with a Charge, unused units are refunded. 
Remove lines on Cancel Plans & Charges     Delete un-invoiced Billing Schedule Line(s) on Cancellation.
Tiered Pricing Plans & Charges     Specify pricing tiers for a set amount of units similar to Volume Pricing. However, with tiered pricing, the cost per unit or flat fee are included from each tier until the total number of units has been met.
Units Of Measure (UoM) Plans & Charges     Unit of Measure.
Usage Charges Plans & Charges    

A form of billing where you charge your customers based on their usage of your software or service. Also referred to as metered billing. Often a subscription that uses usage-based billing has a base plan with a set monthly fee and additional charges based on their usage. Usage based charges are due at the end of the billing time frame and the Customer pays only for what is used.

Example: A cell phone plan that charges customers based on the number of gigabytes consumed during a period.
Usage Period Plans & Charges     Time frame in which usage is measured. Examples include Weekly, Monthly, Quarterly, Annually etc. Custom periods are managed within Menu > Setup > Billing Periods.
Use Default From Product Plans & Charges     Plans and Subscription charges initially inherit the Accounting Information from the Product selected. However, this information can be modified as needed. Deselect Use Default from Product to modify the configuration and update the GL Accounts to be used when generating Journal Entries.
Volume Pricing Plans & Charges     Pricing is determined by the total number of items purchased. Per Unit and Flat Fee can be used for each tier created, independently of each other. Create as many tiers as needed. A cell phone plan is a good example, utilizing different volume tiers based on the number of gigabytes selected.
Recognition Start Date Products/Add New Product     Select a trigger date for revenue recognition. Completion date is applicable to one-time charges and will default to Service Start Date for other charge types.
Revenue Rule Products/Add New Product     This Revenue Rule will be used for one-time and recurring charges with this product. For usage charges, revenue will be recognized in the period in which it is used.
Set GL Account for each transaction Products/Add New Product     Select the GL Account for each transaction type from the available drop-down menus. Add transaction rows as needed.
Show Revenue Schedules Products/Add New Product     Revenue Schedules will be generated for this Product when enabled. If this setting is disabled, then the Product will only generate billing schedules when it is added to a subscription charge or order line.
SKU Products/Add New Product Y   Optional field to enter a SKU number as needed.
Status Products/Add New Product     Select the Status of the Product. Toggle ON for Active and OFF for Inactive.
Taxable Products/Add New Product     Toggle ON for yes. When a Product is taxable, taxes are applied on corresponding invoices.

 

Customer Accounts

Term Sub-Module Definition
Customer Accounts Basic Information This feature is used to manage Customers in Ordway. Data collected includes billing and payment information, and any custom fields.
Customer Name Basic Information Required field that is displayed wherever the Customer is represented throughout Ordway. The name is also presented on invoices. 
Customer Type Basic Information Business or Consumer.
Description Basic Information Optional field to record description details.
Name Basic Information Required field that is displayed wherever the Customer is represented throughout Ordway.
Parent Company Basic Information Identify the parent organization that this child entity rolls up to.
Parent Customer Basic Information Parent entities are generally an overarching organization with more than one child account. A parent/child relationship can arrange billing accounts in a hierarchy, rollup transaction balances from child to parent, view parent account to show all child account transactions, and apply payments and credits from a parent account to a child account. Read more about Parent/Child relationships.
Parent Customer ID Basic Information Parent Customer ID, when applicable.
Status Basic Information Select the Status of the Customer. Toggle ON for Active and OFF for Inactive.
Type Basic Information Select the type of Customer as Business or Consumer.
Website Basic Information Website URL of the Customer.
Address 1 Bill to Contact Address of the billing contact for the goods or services.
Address 2 Bill to Contact Address, line two of the billing contact for the goods or services.
Bill To First Name Bill to Contact First Name of the person responsible for completing payments.
Bill to Last Name Bill to Contact Last Name of the person responsible for completing payments.
City Bill to Contact City of the billing contact for the goods or services.
Country Bill to Contact Country of the billing contact for the goods or services.
County Bill to Contact County of the billing contact for the goods or services.
Department Bill to Contact Department Name of the billing contact for the goods or services.
Display Name Bill to Contact Display Name of the billing contact for the goods or services.
Email Bill to Contact Email Address of the billing contact for the goods or services.
Job Title Bill to Contact Job Title of the billing contact for the goods or services.
Mobile Bill to Contact Mobile Phone number of the billing contact for the goods or services.
Phone Bill to Contact Phone Number of the billing contact for the goods or services.
State Bill to Contact State of the billing contact for the goods or services.
Billing Batch Billing Information Select the Billing Batch from the drop-down menu. Allows you to group Customers into specific invoice templates and Billing Runs including scheduled runs. Read more about Customer Billing Batches.
Billing Contact Billing Information Primary billing contact used for invoicing.
Billing Cycle Day Billing Information The day Customer is billed each month. Can coincide with the first billing date for the Customer or a specific day of the month.
Currency Billing Information Select the primary currency to be used in Subscriptions and Orders. Coinciding transactions are also created in this currency.
Delivery Preferences Billing Information Options include Print and Email. Email is the most popular option used in Ordway.
Shipping Contact Billing Information The name of the person receiving the shipment. When Shipping Contact is marked as the same as the Billing Contact, no Bill To Information is collected during Customer creation. Uncheck Same as billing contact to select another Shipping Contact.
Shipping Contact Email Billing Information Email address of the person receiving the shipment.
Shipping Contact ID Billing Information Automatically generated ID for the Shipping Contact.
Tax Exempt Billing Information When toggled ON, customer is tax-exempt and not taxes are calculated on their invoices. When toggled OFF, a customer is deemed taxable and taxes are calculated when applicable.
Customer ID Customer List View Unique identifier that can be auto-generated or added manually based on the Document Numbering configuration.
Customer Since Customer List View Date the Customer was created in Ordway.
Last Invoiced Customer List View Date the most recent invoice was sent to a customer.
Portal Status Customer List View Portal status of Pending, Enabled, or Disabled is displayed if invited to the Portal.
Allow Customer to Disable Auto-Pay Payment Information When disabled, customers are required to remit invoice payments via Auto-Pay when a valid electronic payment method has been added to the Customer Account.
Auto-Pay Payment Information When enabled and a valid payment method has been added, payments are automatically processed during Payment Runs.
Electronic Payment Methods Payment Information A form of payment made electronically. Examples include ACH, credit, debit card, wire transfer, or other accepted e-payment service.
Payment Gateway Payment Information Select the gateway from the available drop-down menu. Only active Payment Gateways appear in the list.
Payment Gateway ID Payment Information Gateway ID is used to communicate with the established Payment Gateway integrated with Ordway.
Payment Term Payment Information Used for all Customer Accounts created in the future. Payment Terms granted to a Customer determine the amount of days before an Invoice becomes due (e.g. Net-15 = 15 days).

 

Contracts & Orders

Term Sub-Module Field Required Definition
Amount Invoiced Billing Schedules     Total sum amount of Billing Schedule Lines that have been invoiced for a given Billing Schedule.
Billed Amount Billing Schedules     This is the Amount Invoiced. However, it is displayed differently on the Billing Schedule list view page.
Billing Schedule Billing Schedules     A Billing Schedule is created for each Subscription Charge. Each Subscription Charge has its own Billing Schedule as each Subscription Charge is unique.
Billing Schedule Line (BSL) Billing Schedules     Billing Schedule Lines (BSLs) make up the Billing Schedule, which determines when an invoice is ready to be paid for a Subscription Charge. Each BSL represents a single Invoice to be raised.
Charge Ready Date Billing Schedules     Charge Ready Date is the date by which an individual Billing Schedule Line is eligible to be Invoiced.
Charge Type Billing Schedules     Options include One-Time, Recurring, or Usage which are inherited from the associated Subscription Charge. Read more about Charge Types. 
Committed Value Billing Schedules     Total sum of Billing Schedule Lines in a given Billing Schedule.
End Date Billing Schedules     End Date of a Billing Schedule's Billing Period.
Invoiced Billing Schedules     Denotes that a Billing Schedule Line has been billed.
Source Transaction Billing Schedules    
The Subscription or Order that an invoice is pulling from.
Start Date Billing Schedules     Start Date of a Billing Schedule's Billing Period.
Total Amount Billing Schedules     Total sum of Billing Schedule Lines in a given Billing Schedule. This is the same as the Committed Value, however it is displayed differently on the Billing Schedule list page.
Uninvoiced Billing Schedules     Total sum amount of Billing Schedule Lines that have not been invoiced for a given Billing Schedule.
Discount % Manage Orders Y   Discount percent added to an Order Line.
Generate separate invoice for this order Manage Orders Y   When enabled, choose specific billing and shipping contracts for this order.
Manage Orders Manage Orders     This feature is used to create and manage one-time, non-recurring purchases.
Order Manage Orders     Orders in Ordway are the simplest way to capture a one-time purchase outside of a Plan. Orders are excellent for businesses that want to capture and fulfill orders on an ongoing basis while separating out the invoicing process entirely. A typical e-commerce business may simply charge for the purchase upfront before fulfillment. A services business however, may fulfill many orders in a billing period, but send only one invoice to the customer at the end of the billing period.
Order Date Manage Orders Y Y The date the order for the contract is placed. This is for internal reference only and is not used in any calculations.
Order Lines Manage Orders Y Y Charges added to an Order.
Order Status Manage Orders   Y The status of an Order is either Pending or Fulfilled.
Bill To Subscription Contracts     The name of the person receiving the bill for goods or services.
Billing Start Date Subscription Contracts Y Y This is the date you want to start billing the customer. This date can be different from the Service Start Date if you are offering a free trial period. This date cannot be changed once invoicing starts.
Cancellation Date Subscription Contracts     Date a subscription will cancel. Select a cancellation date to determine the last day of the subscription. Options can include a specific date on the calendar or a date related to the billing period.
Contract Effective Date Subscription Contracts Y Y The date the contract goes into effect. This may be different than the date the service started, but charges could be configured that are eligible to be charged on the contract effective date.
Contract Term Subscription Contracts   Y The period of time a contract covers. Options include Evergreen (no end date) or Termed (X number of months). This is measured from the Service Start Date.
Currency Subscription Contracts     The currency associated with the Subscription.
Defer Start Date Subscription Contracts     When Defer Start Date is enabled, the Service Start and Billing Start Dates have not yet been set; as they are not yet known. The Subscription will be changed to disable the Deferred Start Date and set the Service Start Date so the BSLs and RSLs can be generated.
Evergreen Subscription Contracts     An open subscription with no end date.
Generate separate invoice for this contract Subscription Contracts     When enabled, choose specific billing and shipping contracts for this subscription.
MRR Subscription Contracts     Monthly Recurring Revenue.
Service Start Date Subscription Contracts Y Y This is the Subscription Start Date. Once activated, this date can only be modified if no invoices have been generated.
Ship To Subscription Contracts Y   The name of the person receiving the shipment of goods or services.
Status Subscription Contracts     Subscription statuses include Active, Draft, Expired, and Cancelled.
Subscription Subscription Contracts     Subscriptions in Ordway allow a user to track what Plans a Customer subscribes to as well as any additional terms that have been negotiated. The Subscription, along with the Billing Schedule, determines how a Customer is billed.
Subscription Contracts Subscription Contracts     This feature is used to create and manage recurring purchases.
Subscription ID Subscription Contracts     Automatically generated ID for the Subscription.
Subscription Management Subscription Contracts     The process of managing an ongoing regular delivery of a good or service and the regular collection of payments associated with that good or service.
Termed Subscription Contracts     A Contract with a finite end date and expires if not renewed. The renewal can be manual or automatic when auto-renew is enabled. It has a pre-defined Initial Term and a Renewal Term which may or may not be the same as Initial Term.
Activate Subscription Contracts/Actions Menu     Select this option from the Actions menu to activate a Subscription.
Audit Log Subscription Contracts/Actions Menu     Select this option from the Actions menu to view the audit log a Subscription.
Cancel Subscription Contracts/Actions Menu     Select this option from the Actions menu to cancel a Subscription. This action can only be taken when the Subscription has the status of Active.
Change Subscription Contracts/Actions Menu     Select this option from the Actions menu to change a Subscription. This action can only be taken when the Subscription has the status of Active.
Delete Subscription Contracts/Actions Menu     Select this option from the Actions menu to delete a Subscription. This action can only be taken when the Subscription has the status of Draft.
Email Subscription Contracts/Actions Menu     Select this option from the Actions menu to send a Subscription email.
Generate Invoice Subscription Contracts/Actions Menu     Select this option from the Actions menu to generate an Invoice for a Subscription.
Journal Entry Subscription Contracts/Actions Menu     Select this option from the Actions menu to generate a Journal Entry.
Renew Subscription Contracts/Actions Menu     Select this option from the Actions menu to renew a Subscription. This action can only be taken when the Subscription has the status of Active.
View Subscription Contracts/Actions Menu     Select this option from the Actions menu to view a Subscription.
Reactivate Subscription Subscription Contracts/More Menu     Select this option from the Actions menu to reactivate a Subscription. This action can only be taken when the Subscription has the status of Expired.
Revert to Previous Version Subscription Contracts/More Menu     Revert to a previous Subscription. A revert cannot occur when there is recognized revenue or invoiced billing lines. Those invoices would have to first be reversed before the Subscription can be reverted. When payments were made, those would have to first be reversed and then reverse the invoices before the Subscription can be reverted.

 

Quotes

Term Sub-Module Definition
Billing Start Date Quote Information This is the date you want to start billing the customer. This date can be different from the Service Start Date if you are offering a free trial period. This date cannot be changed once invoicing starts.
Contract Effective Date Quote Information The effective date of the subscription contract.
Contract Term Quote Information The length of the subscription contract.
Current Term End Date Quote Information Service end date for a Termed Contract. 
Current Term Start Date Quote Information Service start date for a Termed Contract. 
Enable Automatic Price Changes on Renewals Quote Information Price change will be applied to the List Price of all charges upon renewal. When enabled, users can set a percentage increase for all charges within a given subscription to be applied to the unit price of each charge upon renewal. The percent increase can be configured for all charges within the Subscription Information of a contract or can be configured at the individual charge level, which takes precedence over what has been configured at the contract level.
Generate separate invoice for this contract Quote Information When enabled, set the Bill To and Ship To contact information when adding or editing a Subscription Contract. This setting also allows for overriding the contract's currency and payment term.
Renewal Term Quote Information The length of the subscription contract upon renewal.
Service Start Date Quote Information This is the Subscription Start Date.
Quote Template Quote Settings The PDF template used when sending a quote. Add or manage your options under Manage Templates.
Require Payment Details Quote Settings When enabled, user is required to submit payment information before quote is accepted.
Upload Custom File Quote Settings Enables user to upload a custom quote template.
I Authorize Electronic Signature Sign and Accept Checkbox used to signify a recorded electronic signature is valid. This field must be checked in order to save the electronic signature and continue.
Expiry Date Summary The date that the quote will expire.
Quote Date Summary The date the quote is created.
Quote Status Summary Options include Draft, Accepted, Expired, Converted, Out for Acceptance.
Quote Type Summary Drop-down menu with the following types available: New Contract, Change Existing Contract, Review Existing Contract.
Recipient Email Who Needs to Sign? The email address of the person(s) receiving the quote.
Recipient Name Who Needs to Sign? The name of the person(s) receiving the quote.
Sender Email Who Needs to Sign? The email address of the person sending the quote.
Sender Name Who Needs to Sign? The name of the person sending the quote.

 

Operations

Term Sub-Module Definition
Billing Run Billing Runs Automated way to generate invoice(s) based on billing conditions and customer preferences. Billing runs are part of the automation engine in Ordway that generates all invoices for your customers based on your workflow. A billing Run determines all unbilled orders and billing schedules currently in the system and creates invoices for each customer. Billing Runs can be manually started or scheduled to occur at a variety of intervals.
Billing Run ID Billing Runs Automatically generated ID for the Billing Run.
Billing Run Schedule Billing Runs Scheduled Billing Runs are automation tools that allow a user to set up automatic billing runs on a scheduled basis. They behave almost identical to manual ad-hoc billing runs with only slight deviations in the Target Date and Invoice Date options which are based on a number of days after or before the execution date rather than a fixed date selection.
Billing Run Schedule ID Billing Runs Automatically generated ID for the Billing Run Schedule.
Charge Type Billing Runs Setting enables the user to specify which types of charges will be included in the Scheduled Billing Run. When all three are selected, all 3 charge types will be Invoiced.
Invoice Date Billing Runs Date the Invoice should be dated and affects the Due Date on the Invoice which is calculated based on already defined Payment Terms. The +/- execution date options function exactly the same as the above Target Date and its example.
Billing Run ID Billing Runs/Add Billing Run Automatically generated ID for the Billing Run.
Customers that match criteria Billing Runs/Add Billing Run Displays the number of Customers matching Billing Run criteria.
Invoice Date Billing Runs/Add Billing Run Options include Same as Target Date or Select different date.
Orders that match criteria Billing Runs/Add Billing Run Displays the number of orders matching Billing Run criteria.
Processing Options: Auto-Post on Completion of Billing Run Billing Runs/Add Billing Run When toggled ON, invoice statuses will automatically convert from Draft to Posted upon successful completion of the Billing Run.
Subscriptions that match criteria Billing Runs/Add Billing Run Displays the number of Subscriptions matching Billing Run criteria.
Target Date Billing Runs/Add Billing Run Any uninvoiced BSL with a Charge Ready Date less than or equal to the Target Date will be invoiced in a given Billing Run (assuming they fall within the filters of the Billing Run).
Schedule Billings Runs Determines the frequency at which the user intends on having the automated job to run.
Bad Debt Credits It may be necessary at times to write off debts that cannot be recovered for one reason or another. The Credits module in Ordway is one way to write off bad debt. Read more about Bad Debt Handling.
Bill to Notes Credits Field available to collect additional pertinent billing information.
Credit Amount Credits This amount auto populates with the GL Account associated with the credit side of the Invoice Posting transaction based on the selected product. This Credit Account can also be overwritten.
Credit Date Credits Date the Credit is recorded in Ordway.
Credit ID Credits Automatically generated ID for the Credit.
Credit Lines Credits Select the corresponding Product from the available drop-down menu for which the credit is being applied. Each line will be assigned its own Product & GL Account allowing users to apply one credit across multiple invoices and invoice lines. 
Auto-apply to next invoice? Credits When toggled ON, once the credit is created, it will auto-apply that credit amount to any open invoices. When no open invoices exist, it will auto-apply the next time an invoice is generated via a Billing Run. 
GL Account Credits General Ledger account.
Import Import Data Click Import to import all data.
Import Data Import Data This feature is used to quickly import various Objects into Ordway. Read more about Importing Data. 
Map Columns Import Data Map Columns - Use this step to map the columns of the import file with Ordway fields.
Only show record(s) with the same ID Import Data Map Columns - When checked, the Import Wizard only displays records with the same ID.
Overwrite existing records with same ID's Import Data Map Columns - When checked, the Import Wizard will overwrite existing records with the same ID.
Send import results to the following email address(es) Import Data Upload File - Use a comma to separate each address.
Upload File Import Data Import File - Select the file to import new or updated data.
Verify Data Import Data Verify Data - Review each row for errors before proceeding. Rows with errors are not uploaded.
Payment Run Payment Runs Payment Runs apply a payment to all invoices that have a balance due and for the customers; (when Auto-Pay is enabled and a valid electronic payment method is stored). A Payment Run can be ad-hoc or scheduled to run immediately after a Billing Run or based on a schedule.
Payment Run Schedule Payment Runs Payment Runs can be scheduled to run automatically when posted Invoices are available or regularly at a predetermined frequency.
Send email on successfully processing payments Payment Runs When enabled, an email is sent to the customer if the payment is successful.
Send email when a payment fails Payment Runs When enabled, an email is sent to the customer if the payment fails.
Applied Amount Payments Indicates how much of the Payment Amount has been applied to invoices. Unapplied Amount indicates the remaining balance yet to be applied. These are auto-calculated.
Auto-Apply to Next Invoice? Payments When enabled, the payment will be applied to the next open invoice.
Days Sales Outstanding Payments How fast a business collects payment. The lower the time to collect, the better it is for your business.
Fee Amount Payments The fee charged by the payment processor.
Gateway Name Payments An electronic payment processor. It is a gateway to the payment network that allows you to accept electronic forms of payment. Ordway supports Stripe and CardConnect payment gateways. CardConnect is the preferred Payment Gateway. Read more about Payment Gateways.
GL Account Payments The GL Account tied to the Payment.
Invoice Applied Amount Payments Payment amount applied to an invoice.
Invoice ID Payments Automatically generated ID for the Invoice.
Net Amount Collected Payments The amount collected minus fees.
Payment Amount Payments The amount of the payment that is processed.
Payment Date Payments The date the payment transaction is initiated.
Payment ID Payments Automatically generated ID for the Payment.
Payment Method Payments Displays the payment methods you accept in Ordway. Common options are ACH, credit card, wire, check, or other.
Payments Payments This feature is used to manage payments in Ordway.
Reference Number Payments Optional field to record a reference number or Payment Gateway transaction number.
Refunded Amount Payments The amount that is refunded to the customer.
Unapplied Amount Payments The amount that has not been applied to any invoices.
Transaction Fees Payments When selected, a Transaction Fee amount must be entered.
Amount Available for Refund Payments/Refund The amount available to be refunded.
Date Payments/Refund The date the refund is processed.
GL Account Payments/Refund The GL Account tied to the Refund.
Notes Payments/Refund Field available to collect additional pertinent information.
Reference Number Payments/Refund The gateway processor transaction ID.
Refund Amount Payments/Refund Options include Full Refund and Partial Refund.
Refund ID Payments/Refund Leave blank to auto-generate.
Refund Type Payments/Refund This can either be electronic or external.
Send email on successfully processing refund Payments/Refund Toggle this ON to send refund status via email.
Write-off Refund Amount Payments/Refund Toggle ON to write off the refund. This toggle serves as a shortcut to the Credits module from the Refund page. Once enabled and the refund is saved, you are automatically routed to the Credits page where you will write off the refund amount. 
Generate Statements Statements Click Generate Statements to generate statements for individual Customers, entire batches, or for all Customers.
Customers that match criteria Statements Displays the number of Customers matching Statement criteria.
Deliver statements via email Statements Toggle this on to send statements via email.
Start Date/End Date Statements Required fields to identify the Start and End date of the Statements to be generated.
Statement Date Statements This date can be the same as the execution date (as defined in the schedule) or a specific day of the month.
Template Statements Select the appropriate Statement template from the drop-down menu.
Processing Options Statements When enabled, Statements are delivered automatically via email. When disabled, Statements are generated but not emailed. Processing Options is disabled by default.

 

Finance

Term Sub-Module Definition
Account Sub Types Account Types An Account Sub Type is another method for specifying a General Ledger Account. Example: Income Account Type may have Sales, Revenue, or Other Income as Account Sub Types.
Account Types Account Types Allows a user to define the structure of General Ledger Accounts for finance and reporting purposes. Each General Ledger Account in the system is associated with a specific Account Type. This relationship helps to properly capture business activity and allows for financial reporting and analysis.
Ordway comes with the typical Account Types already populated (Assets, Liability, Equity, Income, Expense), but a user can choose to create new Account Types as well.
Last Updated Account Types Date the Account Type was last edited in Ordway.
Account Name Chart of Accounts Account Name retrieved from the list of recorded Account Types.
Account Type Chart of Accounts Account Type retrieved from the list of recorded Account Types.
Chart of Accounts Chart of Accounts This feature is used to manage the Chart of Accounts (CoA). These accounts can be deleted or modified to match your existing Chart of Accounts.
Code Chart of Accounts This required field is a designated numeric value of your choosing.
Parent Account Chart of Accounts Select the corresponding Parent Account from the available drop-down menu when applicable. Read more about Parent Customer Hierarchy.
Status Chart of Accounts Select the Status of the Chart of Account. Toggle ON for Active and OFF for Inactive.
Sub-Type Chart of Accounts Account Sub Type retrieved from the list of recorded Account Types.
Financial Period Financial Periods Financial Periods are a tool that Ordway provides to assist with Finance and Accounting functions and reporting. Financial Periods allow a user to organize periods of time according to financial and reporting needs. Financial Periods can be created via import template or done manually in Ordway.
Financial Period Name Financial Periods Required name of the financial period.
Financial Periods Financial Periods This feature is used to manage financial periods.
Fiscal Year Financial Periods Required fiscal year of the financial period.
Start Date/End Date Financial Periods Required start date & end date of the financial period.
Status Financial Periods Financial Period Status options include Open and Closed.
Journal Entry (JE) Journal Entries A record of the business transactions in the accounting books of a business. A properly documented journal entry consists of the correct date, amounts to be debited and credited, description of the transaction and a unique reference number. A journal entry is the first step in the accounting cycle.
Journal Entry ID Journal Entries Automatically generated ID for the Journal Entry.
Journal Entry Run ID Journal Entries Automatically generated ID for the Journal Entry Run.
Source ID Journal Entries Automatically generated ID for the Source.
Add Journal Entry Run Journal Entry Runs This feature is used to create Journal Entry Runs in Ordway.
Status Journal Entry Runs Statues include either In Progress or Completed.
Transaction Date Journal Entry Runs Options include Between (set the start and end date) and In Financial Period.
Transaction Types Journal Entry Runs Select the transaction types to include in the Journal Entry.
Recognition Method Revenue Rules Options include Recognize on Invoicing, Straight-line (Even periods), Straight-line Prorated, Exact Days (Prorated), or Custom
Learn more about Revenue Recognition Methods.
Recognition Schedule Period Revenue Rules Options include Monthly, Quarterly, Semi-Annually, Annually. Monthly is the move commonly used option.
Recognition Term Revenue Rules Contract Term of Fixed Period. Fixed Period is a User defined period of time used as the denominator for amortization calculations regardless of the Subscription’s contracted term length.
Revenue Recognition Rules Revenue Rules A revenue recognition rule is used for one-time & recurring charges created with this product. For usage charges, revenue will be recognized in the period in which it is used.
Revenue Rules Revenue Rules Revenue Rules in Ordway govern how Revenue Schedules are created and revenue is recognized for each of the Products sold in Subscriptions. A Revenue Recognition Rule is required if a Product has Deferred Revenue Management enabled in Setup New Products.
Rule ID Revenue Rules Automatically generated ID for the Rule.
Straight-Line Revenue Recognition Revenue Rules One of the most commonly used accounting methods whereby the total expense or revenue recorded for a period of time is allocated evenly among all the reporting periods, despite required payments varying over the same term.
Revenue Schedule Line (RSL) Revenue Schedules Revenue Schedule Lines (RSLs) make up the Revenue Schedule, which determines when revenue is ready to be recognized for a Subscription Charge. Each RSL represents a single Journal Entry.
Revenue Schedules Revenue Schedules This feature is used to manage Revenue Schedules in Ordway. Each Subscription Charge has a revenue schedule created, which dictates when and how revenue is recognized for each charge. Read more about Revenue Schedules. 

 

Platform - Workflow Automation

Term Definition

Record - Triggered Flow 

 Flow generated when a record is created or updated. Example: Send an email to a specific contact anytime a new contact is added to an account. 
Autolaunched Flow (No Trigger) Invoked by API or other workflow. Example: Run at the end of the month, look up customers, send an email to a specific contact with retrieved data. 
Canvas The representation of the process where a Workflow is built and modified. Process level actions such as Save and Activate are also found on the Canvas.
Canvas The workspace where Workflows are visually rendered.
Communication Allows the Workflow to send data using one or more mechanisms. Currently, Workflow supports email communication. 
Component Details Where Component details are configured based on the component type.
Enable/Disable Flow Flows can be enabled or disabled as needed. Disabling a flow means it will no longer run until enabled again. 
Flow API Name Required name for the API Flow.
Flow Label Name Required name for the Workflow.
Interaction Use these elements to determine the Workflow path: 
Lookup Search - Retrieve data to use in a Workflow.
Action on Existing Object - Examples include Create Subscription, Update Subscription, Delete Subscription. 
Invoke Ordway Process - Examples include Billing Run, Payment Run, and Journal Entry Run.
Trigger Webhook - Invoke a customer defined end point.
Invoke Subflow - Invoke additional Workflows into a Workflow. 
Logic Available options include: Logic - Create different branches, update data, loop over sets of data, or anticipate an event or particular time.
Assignment - Assign value to workflow variables.
Decision - Perform a decision check. There can be multiple branches resulting from the decision output.
Loop - Loop over a collection of data and perform the subsequent flow on these:
For each item - Identifies the first element to execute for each iteration of the loop. 
After last item - Identifies the next element to execute after the loop has finished iterating through the collection.
Process Editor The Process Editor is the main tool used to create and manage Workflows and is comprised of the following: Canvas, Toolbox, and Component Details.
Record - Triggered Flow Flow generated when a record is created or updated. Example: Send an email to a specific contact anytime a new contact is added to an account.
Toolbox Use a wide variety of interactions, communications, and logic elements to build a workflow.
Toolbox Provides the Components available to add to a Workflow.
Workflow Automation Automated workflows can be created in Ordway to accommodate a wide variety of common actions including collecting data and performing actions within Ordway or an external system. Browser based workflows allow you to automate activities without requiring the creation of custom endpoints.
Workflow ID Automatically generated ID for the Workflow.

 

Setup

Term Sub-Module Definition
Custom Billing Batch Billing/Billing Batches Custom billing batches allow you to segment your Customer base into various groups or batches, that can be used to differentiate the batches in Billing Runs and Payment Runs.
Example: When some Customers require Invoices to be uploaded to a Vendor Portal website, adding these Customers into a separate Billing Batch allows you to set up a separate Billing Run that will not auto-email Invoices to the Customer’s billing contact.
Invoice Template Billing/Billing Batches Select the appropriate invoice template from the drop-down menu.
Contract Term Period Type Billing/Billing Periods Contract Term period type: enter one or many buckets of % allocation that Ordway will charge at every offset period.
Example: A custom billing period that charges 50% immediately (0 days from Start Date) and then the remaining 50% 60 days from Start Date.
Fixed Length Period Type Billing/Billing Periods Fixed Length period type: enter a fixed period of time as the billing period.
Example: when 2 months is selected, Ordway Invoices for the charge once every two months.
Consolidated Exchange Rates Billing/Manage Currencies Open a Currency to view Consolidated Exchange Rates including:
Average Rate (AVG) - Average exchange rate within a given financial period. This rate will be automatically calculated and can be overridden when a financial period is open. The Average Rate can be used in converting non-base currency revenue schedules and will eventually be leveraged in consolidated reporting.
End of Month Rate (EOM) - Exchange rate on the last day of a given financial period. This rate will be automatically calculated and can be overridden when a financial period is open. This rate will be informational, but will eventually support foreign currency revaluation calculations and consolidated reporting.
Currency Billing/Manage Currencies Ordway supports multiple currencies and their respective conversion rate. You can customize currency used for each Customer. The default currency is USD.
Note: Contact Ordway Support when the base currency needs to be updated.
Exchange Rate Precision Billing/Manage Currencies Applicable for Market Rate, set the Exchange Rate Precision (decimals) at which you’d like non-base currency to be stored for exchange rates. The default setting is four decimal places and can be adjusted to up to six decimal places.
Units of Measure (UoM) Billing/Manage Units of Measure Units of Measure (UoM) is a useful tool after implementation when there are changes to the UoM label configured in Usage Charges. As part of Operations, Usage is uploaded on a periodic basis via .CSV import or provided via API integration. Ordway matches the UoM in the upload file or API JSON, with the UoM in the related Customers’ Subscription.
Example: When the Usage charge relates to the amount of time spent providing professional services, the unit of measure might be hours, and if the Usage charge relates to the amount of data storage, the unit of measure might be GB or TB.
Payment Terms Billing/Payment Terms Ordway allows a user to configure custom Payment Terms. These terms typically define the schedule for collecting payments from Customers. However, Payment Terms can also be applied to a specific Subscription, when a Customer requires multiple Payment Terms across multiple subscriptions. There are three default Payment Terms available:
-Due on Receipt
-Net 15
-Net 30
Additional Payment Terms that may apply can also be added.
Banner Image Customer Portal Upload a banner image to appear in the Customer Portal header and banner for all pages.
Company Logo Customer Portal Upload a logo to appear in the Customer Portal for all pages.
Customer Portal Customer Portal Provides a secure site for customers to view and pay their invoices and manage their payment methods. Portal configuration and user access is managed in Ordway.
Customer Portal Customer Portal The Customer Portal provides a secure site for customers to view and pay their invoices and manage their payment methods. Portal configuration and user access is managed in Ordway.
Primary color Customer Portal Set your primary brand color and upload the company logo and banner images. Enter the HEX color code or select a color by clicking the color icon.
Select Domain Name Customer Portal Determine the subdomain name to use for the Customer Portal web address. This is the URL that your customers will use to access the Customer Portal.
Customize Customize

This feature allows you to create and map custom fields to specific objects used throughout the platform. These custom fields can be used to extend the functionality of Ordway to meet specific use cases.

Example: A custom field added to the Customers object is automatically available in the filters on the Customer Accounts screen.
API Name Customize/Add Custom Field API Name (all lowercase) when using the API. This is a required field. server_type for example.
Default Value Customize/Add Custom Field Enter a default value to appear in this field.
Description Customize/Add Custom Field Provide a brief description of the field. It appears in the API and on forms, modals, and screens throughout the platform.
Display in Table Customize/Add Custom Field When enabled, the field will be displayed in tables for this object throughout Ordway.
Field Label Customize/Add Custom Field Field name as displayed in Forms, Modals, and screens across Ordway. Server Type for example.
Field Type Customize/Add Custom Field Choose the Field Type such as Text, File, Boolean, Date, etc. from the drop-down menu.
Formula-based Custom Fields Customize/Add Custom Field A formula is an algorithm that derives its value from other fields, expressions, or values. Formulas can automatically calculate the value of a field based on other fields.
Required Customize/Add Custom Field When enabled, the field is required for each object when a new record is created or edited.
Tooltip Text Customize/Add Custom Field Anything added here will appear when the field name is hovered over.
Automatic Journal Entry Generation Finance/Configuration Journal Entries will be automatically generated for every transaction.
Automatic Journal Entry Generation Finance/Configuration Journal Entries will be generated automatically for every transaction.
Automatic Realized Gain / Loss for Foreign Currency Transactions Finance/Configuration Enable the generation of journal entry transactions to capture realized gains and losses for non-base currency invoices and payments. A default GL Account must be selected in the 'Default GL Accounts' sections of this page. All realized gain and loss journal entries will be generated in your company's base currency.
Enable Contract Edits in Closed Financial Periods Finance/Configuration When enabled, you can create and edit contracts with dates that fall within closed financial periods. These contracts will have no impact on the numbers within the closed financial period and will be recognized in open financial periods based on the selected recognition method.
Enable Contract Edits in Closed Financial Periods Finance/Configuration By enabling this feature, you will be able to create and edit contracts with dates that fall within closed financial periods. These contracts will have no impact on the numbers within the closed financial period and will be recognized in open financial periods based on the recognition method you have selected.
Enable Fair Market Value (FMV) Pricing Finance/Configuration Fair Market Value pricing allows you to set the standalone price of a product at which it would be sold separately to customers.
Enable Finance Finance/Configuration This setting must be enabled to utilize Ordway's finance capabilities.
Method used for Billing and Revenue Schedules in Closed Financial Periods Finance/Configuration Catch-up: Contract billing and revenue lines will be cumulatively summed and applied to the next open financial period.
Method used for Billing and Revenue Schedules in Closed Financial Periods
Catch-up		 Finance/Configuration Catch-up: Contract billing and revenue lines will be cumulatively summed and applied to the next open financial period.
Override for Plans Finance/Configuration Override the FMV price of a product when adding or changing a Plan.
Override for Subscription Charges Finance/Configuration Override the FMV price of a product when adding or changing a Subscription Charge.
Accounts Receivable Finance/Default GL Accounts Default debit entry for Invoice Posting transaction. This selection can apply to both non-deferred and deferred revenue related transactions. The GL Account selected as the default can be overwritten when modifying the Accounting Information for Products, Plans, and Subscription Charges.
Credits Finance/Default GL Accounts Default credit entry for Credits. Note: this is currently overwritten by the credit entry of the invoice posting accounts for the product used in the Credit Line. The Credit Account can be overwritten when adding or editing a Credit.
Deferred Revenue Finance/Default GL Accounts Default credit entry for Invoice Posting and debit entry for Revenue Schedules transactions for deferred revenue transactions. The GL Account selected as the default can be overwritten when modifying the Accounting Information for Products, Plans, and Subscription Charges.
Electronic Payments Finance/Default GL Accounts Default debit entry for Electronic Payment transactions. The default account can be overwritten when adding or editing Payments.
External Payments Finance/Default GL Accounts Default debit entry for External Payment transactions. The default account can be overwritten when adding or editing Payments.
Income Account Finance/Default GL Accounts Default credit entry for Invoice Posting transaction for non-deferred revenue transactions and the credit entry for Revenue Schedule transactions for deferred revenue transactions. The GL Account selected as the default can be overwritten when modifying the Accounting Information for Products, Plans, and Subscription Charges.
Payment Transaction Fees Finance/Default GL Accounts Default credit entry for transaction fees associated with both External & Electronic Payment Fees. The account selected will be used in all journal entries and cannot be modified when adding or editing a payment.
Realized Foreign Currency Gain & Loss Finance/Default GL Accounts When Automate Realized Gain / Loss for Foreign Currency Transactions is enabled, this is the Default GL Account used to capture the associated gain or loss journal entry. The Default GL Account selected for Realized Foreign Currency Gain & Loss cannot be overwritten and will be used for Realized Gain and Loss journal entries. Read more about Realized Foreign Currency Gain & Loss.
Unrealized Foreign Currency Gain & Loss Finance/Default GL Accounts

Automatically calculate and post an unrealized gain / loss on open invoices as a result of changes in foreign currency exchange rates between the time of invoice creation and the end of the month. Journal Entries for unrealized gain / loss are generated in your base currency as part of the Financial Period close process. 

A new Journal Entry type/source type: UnrealizedFXGainLoss is used to post and then reverse unrealized gain / loss transactions. Read more about Unrealized Foreign Currency Gain & Loss.
Refunds Finance/Default GL Accounts Default credit entry for Refunds. The GL Account selected can be overwritten when adding or editing a Refund.
Sales Tax Finance/Default GL Accounts Default GL Account used to capture Sales Tax associated with Invoice Lines and Credit Lines. The Default GL Account selected for Sales Tax cannot be overwritten and will be used for Sales Tax in all Invoice journal entries.
Unbilled Accounts Receivable Finance/Default GL Accounts Default debit entry for deferred revenue transactions when the Orders / Contracts transactions and the credit entry for Invoice Posting transactions. The GL Account selected as the default can be overwritten when modifying the Accounting Information for Products, Plans, and Subscription Charges.
Automate Realized Gain / Loss for Foreign Currency Transactions Finance/Multi-currency Accounting Enable the generation of journal entry transactions to capture realized gains and losses for non-based currency invoices and payments. A default GL Account must be selected in the 'Default GL Accounts' section of this page. All realized gain and loss journal entries will be generated in your company's base currency.
Revenue Schedule Currency Conversion  Finance/Multi-currency Accounting Select one of the two options:
Subscription/Order Rate-Revenue schedules will be converted using the exchange rate store with its corresponding subscription or order.
Average Exchange Rate-Revenue schedules will be converted using the Average Exchange Rate (AVG) in the Financial Period that revenue will be posted in.
Clear Test Data General Settings Use this option to clear all test data prior to a go live date. This is a best practice to ensure your Production environment has only valid and live data. This action cannot be undone. 
General Settings General Settings Use this section within Setup to customize your Ordway experience.
Go Live General Settings Toggle ON when ready to record Customer data in the live Production environment. This action removes CSP access for Ordway employees. 
API Error Daily Email (daily email will be sent to selected users) General Settings/API Error Email Toggle this ON to allow a daily digest email of API errors. 
Auto-Pay General Settings/Customer Settings Used for all Customer Accounts created in the future. When Auto-Pay is turned off for a Customer with an electronic payment method (i.e. Payment Gateway ID value is set), payments are not processed by Payment Runs. When changing the Auto-Pay setting, it only applies to newly created clients and does not affect existing clients.
Default Billing Cycle Day General Settings/Customer Settings Used for all Customer Accounts created in the future. Select a specific day of the month or last day of the month (e.g. 13th day of the month, or last day of the month).
Default Invoice Delivery Preference General Settings/Customer Settings Used for all Customer Accounts created in the future. When Email is not checked, they will not receive any email communications from the Ordway Platform (see Menu > Setup > Manage Templates).
Default Payment Terms General Settings/Customer Settings Used for all Customer Accounts created in the future. Payment Terms granted to a Customer determines the amount of days before an Invoice becomes due (e.g. Net-15 = 15 days).
Disable Auto-Pay in Pay Now Portal General Settings/Customer Settings Customers will be required to remit payments via Auto-Pay when a valid electronic payment method has been added to the Customer Account.
Early Pay Discounts General Settings/Invoice Settings Automatically add early pay discounts to invoices by enabling this setting for select Payment Terms associated with Invoices.
Edit Invoices General Settings/Invoice Settings Make manual edits to an invoice after it has been generated by a Billing Run.
Regenerate Invoice PDF automatically (when a payment/credit is applied) General Settings/Invoice Settings Toggle allows for automatic regeneration of Invoice PDFs when payments or credits are applied. When disabled, Invoices must be manually regenerated to reflect changes and payments or credits.
Auto Convert Quotes upon Completion General Settings/Quote Settings When enabled, quotes are automatically converted to subscriptions once they reach completed status.
Automatic Price Change on Renewal General Settings/Subscription Settings Feature is available for subscriptions when the Contract and Renewal term are both set to Termed.
Default Contract Term General Settings/Subscription Settings Define default value for any new Subscription created in the future. Select either Evergreen or Termed (with the corresponding number of months).
Default Renewal Term General Settings/Subscription Settings Define default value for any new Subscription renewed in the future. Select either Evergreen or Termed (with the corresponding number of months).
Default to Separate Invoicing General Settings/Subscription Settings By making this setting default, you have the ability to select the 'Bill To' and 'Ship To' contact information when adding or editing a subscription contract. You will also have the ability to override the contract's currency (new contracts) and payment term.
Enable Automatic Price Changes on Renewals General Settings/Subscription Settings Toggle used for all Subscription Contracts created in the future. When enabled, users can set a percentage increase for all charges within a given subscription to be applied to the unit price of each charge upon renewal. The percent increase can be configured for all charges within the Subscription Information of a contract or can be configured at the individual charge level, which takes precedence over what has been configured at the contract level.
Enable List Base Prices General Settings/Subscription Settings Toggle used for all Subscription Contracts created in the future. This enables changing billing period for an individual charge level on a Subscription.
Generate separate invoice as default General Settings/Subscription Settings When enabled, set the Bill To and Ship To contact information when adding or editing a Subscription Contract. This setting also allows for overriding the contract's currency and payment term.
Include List Base Price General Settings/Subscription Settings Toggle used for all Subscription Contracts created in the future. This enables changing billing period for an individual charge level on a Subscription.
Partial Period Proration General Settings/Subscription Settings This master toggle is used for all Subscription Contracts created in the future.
Proration Method General Settings/Subscription Settings Prorate by month first: Calculate the number of full months in the billing period and then calculate partial month proration by taking the number of active days in the partial month divided by the total number of days in the same month.
Prorate with exact days: Calculate the number of active days in the billing period and divide by the total number of days in the billing period. Read more about Proration Method options.
Recurring Charge Timing General Settings/Subscription Settings Selecting recurring charge timing In Advance or In Arrears is used for all Subscription Contracts created in the future.
Customer Notes General Settings/System Configuration Toggle ON for a field available to collect additional pertinent information throughout Ordway.
Notifications General Settings/System Configuration Ordway’s Notification Center provides timely and actionable visibility into important events, milestones and activities via ready-to-access alerts. All Ordway users within our client organizations automatically receive these notifications. Toggle ON to receive notifications throughout Ordway.
Address Organization Structure/Company Profile The address for your organization.
Company Name Organization Structure/Company Profile Name of your organization to be displayed in the UI. Company Name is used for authenticating API's. All API calls to the system will need to reflect this change.
Display 'Terms And Conditions' and 'Privacy Policy' during checkout Organization Structure/Company Profile If enabled, 'Terms and Conditions' and 'Privacy Policy' content are displayed in the Pay Now and/or Customer Portal.
Email Organization Structure/Company Profile Primary email address for your organization.
Logo Organization Structure/Company Profile Upload your company logo to be displayed in the UI. Less than 1MB in size and no more than 400 pixels wide. There is no maximum height. Supported file types are JPEG, PNG, or GIF.
Phone Organization Structure/Company Profile Primary phone number for your organization.
Privacy Policy URL Organization Structure/Company Profile Enter the URL of your Privacy Policy to be displayed during checkout.
Terms and Conditions URL Organization Structure/Company Profile Enter the URL of your Terms And Conditions to be displayed during checkout.
Role Name Organization Structure/Roles & Permissions Required field to identify a role in Ordway.
Users Assigned Organization Structure/Roles & Permissions The number of users within your organization assigned to a specific role.
Active Organization Structure/Users Only active users can access Ordway and perform tasks based on their set permission. 
Last login Organization Structure/Users Date and timestamp of the users last log in.
Permissions Assignment Organization Structure/Users New roles can be created and customized as needed. In the Permission Assignment section, select the Modules and Activities this role should have access to. For each activity, assign granular permissions for actions such as List, View, Add, Edit, Delete, etc.
Access Examples:
List access allows users to view list content such as the main Customers or Subscription Contracts pages.
View access only allows users to view all content, not edit.
Add access allows users to add new data in Ordway.
Edit access allows users to edit current data.
Delete access allows users to remove current data.
User Roles Organization Structure/Users Roles include:
Admin - The user is able to view, add, edit, and delete all record types and view all pages in the Ordway platform.
Read - User can only see what has already been created in the system, cannot create, edit or delete.
Custom - Create a custom role to provide specific permissions.
Enable retry schedule Payments/Failed Payments Retry Rules Toggle ON to set rules for retrying failed payment attempts.
Maximum number of retry attempts Payments/Failed Payments Retry Rules The maximum number of payment run retry attempts. Retry attempts will cease once the maximum has been reached for failed payments.
Minimum interval between retry attempts Payments/Failed Payments Retry Rules Set this number to determine the number of days after each failed payment before it will be retried in the next payment run.
Processing option after maximum retry attempts Payments/Failed Payments Retry Rules

Processing options include:
Disable customer Auto Pay feature - Toggle ON to future retry attempts in Payment Runs after the maximum number of retry attempts has been met. Unless disabled, payment attempts continue in future Payment Runs.

Enable Webhook - Toggle ON to customize actions taken for failed payments after the maximum number of retry attempts has been met.
Retry schedule based on Payments/Failed Payments Retry Rules Options include Next Scheduled or Manual Payment Run or Custom Payment Run.
ACH Payments Payments/Payment Gateway Click the checkbox to accept ACH (Automated Clearing House) Payments for this Gateway.
ACSS-Debit Interval Schedule Payments/Payment Gateway Set an interval for recurring monthly processing of Canadian PAD transactions. Select N/A if PAD transactions are not processed on a recurring basis.
Canadian Pre-Authorized Debits (PADs) Payments/Payment Gateway PADs are a way to pay bills and make payments automatically. Instead of waiting for customers to send a payment, a company or financial institution is given permission to debit a customer's bank account when the payment is due.
Stripe users in Canada and the United States can accept PADs from customers with a Canadian bank account using the Automated Clearing Settlement System (ACSS) provided by Payments Canada. Read more about PADs.
CardConnect Payments/Payment Gateway CardConnect is one of the Payment Card Processors accepted by Ordway. CardConnect is the preferred Payment Gateway in Ordway.
Credit Card Payments/Payment Gateway Click the checkbox for all accepted Credit Cards for this Gateway.
Credit Cards Payments/Payment Gateway Click the checkbox for each Credit Card option accepted for this Gateway.
Stripe Payments/Payment Gateway Stripe is one of the Payment Card Processors accepted by Ordway.
Disable Stripe Payment Gateway availability Payments/Payment Gateway/Stripe Disabling a Payment Gateway cannot be undone. All stored cards are removed when a gateway is disabled, prohibiting future transactions with the gateway. Therefore, payments or refunds cannot be addressed through the disabled gateway. However, all previous transactions associated with the old gateway remain intact. In addition, all settled transactions are funded based on your merchant agreement.
Inactivity Timeout Security/User Session Settings Set the number of minutes or hours for the inactivity period. Maximum allowed is 12 hours.
User Session Timeout Security/User Session Settings Users are logged out of Ordway after a specified period of inactivity (default: 90 minutes).
Company administrators can configure the timeout period to match your specific security and compliance needs.
Status Taxes Select the Status of the Tax. Toggle ON for Active and OFF for Inactive.
Tax ID Taxes Automatically generated ID for the Tax.
Tax Label Taxes Required field that is displayed wherever the Tax is represented throughout Ordway.
Tax Percent Taxes Tax percent.
Endpoint URL Webhooks Webhook endpoints are URLs defined by users to which Ordway sends events. A single event may be sent to many webhook endpoints. An event is an occurrence, such as a product being created or an invoice is paid.
Webhook Webhooks Webhooks are used to keep multiple systems in sync or for you to customize your workflow. You can set up a webhook to enter a journal entry into Quickbooks or your financial system as soon as it is created, or you may want to configure a webhook to send a request to your order fulfillment system as soon as an order is created.
Webhook Name Webhooks Name of the Webhook.

 

Integrations

Term Sub-Module Definition
Avalara Avalara The Ordway integration with Avalara allows you to calculate tax and link Ordway customers to their tax exemption certificates maintained in CertCapture, if applicable. Avalara AvaTax is a cloud-based solution automating transaction tax calculations and the tax filing process. Read more about our Avalara Integration.
Calculate Tax on Partial Addresses Avalara When enabled, this allows tax to be calculated on addresses that include just state, zip, and country. If turned off, only customers with fully valid addresses will have tax calculated. Note that incomplete addresses can cause inaccuracies in tax calculation, for which Ordway is not liable.
Default Tax-Exempt Entity Use Code Avalara Default entity use code for tax-exempt transactions. Default value can be overwritten at the customer level.
Enable Commit Non-Taxable Transactions Avalara When enabled, all transactions including non-taxable transactions are committed in Avalara and reported to the proper taxing authority.
Enable Commit Transactions for Reporting in Avalara Avalara When enabled, table transactions are committed in Avalara and reported to the proper taxing authority. Non-taxable transactions are excluded. When disabled, estimated tax is calculated by not committed to Avalara.
Production Account Number Avalara Avalara Account Number provided during your AvaTax account activation process.
Production Company Code Avalara Company profile identifier in the AvaTax Admin Console.
Production License Key Avalara Avalara License Key provided during your AvaTax account activation process.
Sandbox Mode Avalara When toggled ON, the integration is in Sandbox Mode and no changes are made to Production data.
HubSpot HubSpot Ordway's HubSpot integration allows you to turn Deals within HubSpot to contracts within Ordway with the click of a button. This helps with process efficiency while also minimizing the chance for errors that arise via double keying.
NetSuite NetSuite Utilize Ordway's Oracle NetSuite integration to map Customers and Products, send Transactions, and Push Journal entries from Ordway into your NetSuite General Ledger. NetSuite provides the ability to share transactional information from NetSuite to Ordway and vice versa. Read more about our NetSuite Integration.
QuickBooks Online QuickBooks Online Utilize our out of the box QuickBooks Online (QBO) integration to map Customers and Products, send Transactions, and Push Journal entries from Ordway into your QuickBooks Online General Ledger. The data and information sent from Ordway to QBO varies based on the configuration and setup for the integration. Therefore, you can pick and choose how the data is passed to QBO. Read more about our QuickBooks Online Integration. 
Sage Intacct Sage Intacct Utilize Ordway's Sage Intacct integration to map Customers, send Transactions, and Push Journal entries from Ordway into your Intacct General Ledger. Intacct provides the ability to share transactional information from Intacct to Ordway and vice versa. Read more about our Sage Intacct Integration. 
Mapping Ordway to Salesforce Salesforce Map various data types from Ordway to Salesforce.
Mapping Salesforce to Ordway Salesforce Map various data types from Salesforce to Ordway. You can also import the data types.
Salesforce Salesforce Ordway's Salesforce integration allows you to turn Opportunities within Salesforce to contracts within Ordway with the click of a button. This helps with process efficiency while also minimizing the chance for errors that arise via double keying.
Salesforce App Version Salesforce Select the Salesforce app version to connect to from the available drop-down menu.
Stitch Stitch Stitch is a cloud-based platform designed to rapidly move data. Stitch allows you to extract data from various sources and replicate that data to a destination of your choosing. Ordway’s integration with Stitch allows you to move data from Ordway to another location, often a data warehouse; where it can be combined and used to enable richer analysis. Read more about our Stitch Integration. 
Xero Xero Utilize Ordway's Xero Accounting integration to map Customers and Products, send Transactions, and Push Journal entries from Ordway into your Xero General Ledger. Xero provides the ability to share transactional information from Xero to Ordway. and vice versa. Read more about our Xero Integration. 

 

Reporting & Insights

Report Filters

Term Definition
Aggregate By Use this dropdown to control the displayed time periods in the report, by Month, Quarter or Year. The default setting is by Month.
Contract Status Use this dropdown to include or exclude Subscriptions based on Status, such as Draft, Active, Renewed, Cancelled or Expired.
Customer Name Use this dropdown to select specific Customers to be included in the report.
Display Subtotals Toggle Display Subtotals ON to show subtotals for groupings of rows in the report, based on the Group By selections. This toggle appears only when more than one Group By field is selected, and is toggled ON by default.
Financial Period Use the Financial Period dropdown to select a pre-configured time period for the report, such as Current Year, Current Month, or Last Year. Selecting from this dropdown will automatically adjust the Start and End Dates of the report to reflect this time period.
Group By The field selected in the Group By dropdown will appear as the first column in the report, and all calculated values will be aggregated based on this field. The default setting for most reports is Customer Name.
Then Group By Use the Then Group By dropdown to include additional fields in the report. Standard reports allow for up to three Group By fields. The selected field will appear as the second or third column in the report, and all calculated values will be aggregated based on this field.
Include Draft Subscriptions Toggle Include Draft Subscriptions ON to include any Subscriptions with a Draft Status. Draft subscriptions are excluded from this report by default.
Invoice Status Use this toggle to include or exclude invoices based on the Invoice Status such as, Draft, Posted, Reversed, Paid, and Partially Paid.
Reporting Currency Use this dropdown to change the currency that values will be displayed as in the report. Currency conversions will be performed using the rates listed in the Manage Currencies settings (Setup > Billing > Manage Currencies), and the Exchange Rate associated with the transaction if available.

 

Key Metrics

Term Module Definition
Net New MRR MRR Metrics The net change in MRR for a given month, including all New MRR, Expansion, Contraction and Churn.
New MRR Metrics MRR for new customers who activated subscriptions in the given month and did not have any active subscriptions prior to this month.
Top Customers by total MMR MRR Metrics Displays the top 5 Customers based on total MRR for all active Subscriptions as of the end of the selected time period.
Total MMR by Amount MRR Metrics Displays the total Monthly Recurring Revenue earned from Subscriptions by month in the selected time period.
Total MRR MRR Metrics Total Monthly Recurring Revenue earned from subscriptions.
Recognized Revenue Revenue Schedules Total revenue for all Revenue Schedule Lines that have been posted as of the current date.
Total Scheduled Revenue Revenue Schedules Total revenue for all Revenue Schedule Lines in a given Revenue Schedule.
Unrecognized Revenue Revenue Schedules Total revenue for all Revenue Schedule Lines that have not yet been posted as of the current date.
TCV Various Reports Total Contract Value (TCV) for all Subscription Charges associated with the given Subscription version.

 

Dashboard Metrics

Term Module Definition
Active Contracts Contracts Number of Subscriptions with Active status in the selected time period.
Distribution by Term Type Contracts Displays the number of Active Contracts broken out by Contract Type: Termed or Evergreen. Read more about Contract Types.
Distribution by Total Contracts Contracts Displays the number of Active Contracts in the selected time period, broken out by Product or by Plan.
MoM % Growth Contracts Month-over-month (MoM) % Growth shows the increase in the number of Subscriptions compared to the previous month. Contraction MRR = Downgrade MRR + Cancellation MRR
Past Renewals Contracts Displays the total TCV of Subscriptions that renewed during the selected time period.
Renewal Rate by Contract Amount Contracts Displays the total TCV for Subscriptions that reached the end of the contract term during the selected period. This is broken out by Contract Type (Termed or Evergreen), and whether the Subscription renewed or not, and the percent of TCV which falls into each bucket is calculated. Read more about Contract Types.
Renewal Rate by Contract Count Contracts Displays the total number of Subscriptions that reached the end of the contract term during the selected period. This is broken out by Contract Type (Termed or Evergreen), and whether the Subscription renewed or not, and the percent of Subscriptions which fall into each bucket is calculated.
Renewed Contracts by Contract Amount Contracts Displays the total TCV for all Subscriptions that renewed during the selected time period, broken out by month.
Top Customers by Renewal Amount Contracts Displays the top 5 Customers based on total TCV for contracts which have renewed during the selected time period.
Upcoming Renewals Contracts Displays the total TCV of Subscriptions with a renewal date in the next 6 months after the selected time period.
Account Balance Customer Accounts Outstanding balance of unpaid invoices. Note: When Bill to Parent is enabled for child customer accounts, the amount includes all outstanding balances generated from the parent and child customer accounts.
Contracted MRR Customer Accounts Monthly recurring revenue calculated based on the recurring revenue amount from the last month of all subscriptions. Note: Amount does not include discounts.
Discounted MRR Customer Accounts Contracted MRR calculated to include discounts.
Last Invoiced Customer Accounts Total amount of the last invoice sent to a customer.
Upcoming Charges Customer Accounts Total amount of the next invoice that will be sent to a customer.
Active Customers Customers Number of Customers with Active status in the selected time period.
Customers Growth Customers Displays the number of New and Churned customers during the selected time period.
Distribution by Total Customers Customers Displays the number of Active Customers in the selected time period, broken out by Product or by Plan.
MoM % Growth Customers Month-over-month (MoM) % Growth shows the increase in the number of Customers compared to the previous month.
Net New Customers Customers Net New Customers measures the number of new Customers minus the number of Customers who churned during the selected time period. Net New MRR = (New MRR + Expansion MRR) – Churned MRR
Top Customers by Lifetime Customers Displays the top 5 Customers based on total Invoice amount during the entire time a Customer has been active.
Total Active Customers by Count Customers Displays the number of Active Customers by month during the selected time period.
Distribution by Total Invoices Financial Displays the total of all Invoices in the selected time period, broken out by Product or by Plan.
Distribution by Total Payments Financial Displays the total of all Payments in the selected time period, broken out by Product or by Plan.
Invoices Financial Total amount of all Invoices during the selected time period.
Mom % Growth Financial Month-over-month (MoM) % Growth shows the change in the total Invoice amount compared to the previous month.
Net New MRR Financial The net change in MRR for a given month, including all New MRR, Expansion, Contraction and Churn. Net New MRR = (New MRR + Expansion MRR) – Churned MRR
One Time Charges Financial Generally used for a one time or non-repeating fee such as initial setup, cancellation, or termination fee. Examples include a connection fee paid at the beginning of a contract, setup fee, or delivery charge.
Payments Financial Displays the total of all Payments in the selected time period.
Recurring Charges Financial Recurring charges are used for products or services which are billed to the Customer periodically over the contract term.
Top Customers by Total Invoices Financial Displays the top 5 Customers based on total Invoice amount during the selected time period.
Total Invoices by Amount Financial Displays the total of all Invoices by month during the selected time period.
Total Payments by Amount Financial Displays the total of all Payments during the selected time period, broken out by month.
Usage Charges Financial A form of billing where you charge your customers based on their usage of your software or service. Also referred to as metered billing.
Churn MRR Metrics Churn MRR measures the total reduction in MRR for Churned Customers due to Subscription cancellation or expiration.
Contraction MRR Metrics Contraction MRR measures the total reduction in MRR for Active Customers due to downgrades or Subscription cancellations. Contraction MRR = Downgrade MRR + Cancellation MRR
Distribution by Total MRR MRR Metrics Displays the total MRR for all Active Contracts in the selected time period, broken out by Product or by Plan.
Expansion MRR Metrics Expansion MRR measures the total increase in MRR due to upgrades or new Subscriptions for Active Customers.
MoM % Net New MRR MRR Metrics MoM % of Net New MRR shows the change in Net New MRR in a given month compared to the previous month.
MRR Growth MRR Metrics Displays the changes in MRR by month during the selected time period, including New MRR, Expansion, Contraction and Churn.

 

Reports & Report Specific Metrics

Term Report Name Definition
Account Balance Report Account Balance Report Provides GL Accounts insights; including both in-period and cumulative views of changes to account balances over time. This report provides detailed account activity, and the ability to drill-down into Journal Entries for a given account and validate transactions against other sources within the Ordway platform.
Aging Report Aging Report Allows users to view and manage their Accounts Receivable, helping them to stay on top of customers’ unpaid invoices and prioritize collection efforts. This report helps organize information by sorting outstanding invoices into buckets based on the number of days since the invoice due date (e.g. 30, 60, 90 days, etc.) and grouping these amounts by customer.
Billing Schedule Report Billing Schedule Report The Billing Schedule Report provides a consolidated view of billing over time, giving users insights into historical and projected invoicing for all Subscriptions. For each month in the selected period, the report reflects the sum of all Billing Schedule Lines within that month. The “Total” column reflects the total of all Billing Schedule Lines for the entire Financial Period selected.
For Billing Schedule Lines which have been invoiced already, the Billing Schedule Report will use the Invoice Date to determine the month and the Invoice Line Amount to determine the amount.
Bookings Report Bookings Report The Bookings Report allows users to easily see the Total Contract Value (TCV) won by month during a selected timeframe for all their customers.
Contract Balance Report Contract Balance Report Provides a consolidated view of Subscriptions across all customers, offering at-a-glance insights into Subscription characteristics.
Deferred Revenue Waterfall Report Deferred Revenue Waterfall Report Provides the balances of all Deferred Revenue Accounts as of the end of a selected month, and a forecast of expected changes in deferred revenue based on the latest Billing Schedules and Revenue Schedules.
Email Status Report Email Status Report The Email Status Report provides a summary of all emails that have been sent during a given time period and their status, allowing users to ensure that they are reaching their customers effectively and identify any issues with email delivery. For each day in the selected period the report shows the total number of emails sent, broken down by Customer and Status.
Failed Payments Snapshot Failed Payments Snapshot The Failed Payments Snapshot report provides a summary of all customers with recent failed payments, allowing users to easily identify and resolve any issues with payment processing.
Invoice Report Invoice Report Provides a convenient view of Invoices generated in a given time period, supporting the reconciliation process. This report is designed with flexibility in mind, incorporating both a high-level view of total Invoice amounts (aggregated by month, quarter, or year) and more granular details such as the amounts charged for different products on a single Invoice.
Renewals Report Renewals Report The Renewals Report provides an overview of contract renewals over time, offering key insights into how well customers are being retained. For each month in the time period selected, the report reflects the Total Contract Value (TCV) for all contracts up for renewal within the given month, the total TCV for all contracts that have successfully renewed, the total TCV for all contracts that have expired, and the Renewal Rate. 
Renewals Report Details Renewals Report - Detail Drilling down into a given month will open the Renewals Report Details page, displaying information for all Subscriptions up for renewal in that month.
Revenue Report Revenue Report Provides a consolidated view of recognized revenue by month across all customers, allowing users to validate revenue-related journal entry activity, identify variances and simplify their reconciliation process.
Revenue Snapshot Report Revenue Snapshot Gives users a point-in-time view of Subscription revenue displaying Total Contract Value (TCV), Recognized Revenue from past periods, unrecognized Revenue for the next 12 months, monthly revenue recognition schedule for each Subscription contract.
This report determines revenue recognition based on the dates and amounts set in the Revenue Schedules for a given Subscription.
Sales Tax Report Sales Tax Report The Sales Tax Report aids in reconciling Journal Entries booked to the Tax General Ledger Account by allowing users to easily view sales taxes invoiced during a given time frame. For these invoices, the report looks at invoice line items to estimate Total Tax Liability, as well as how much of this has been collected via customer payments.
Scheduled Report Schedules Report View a list of all Scheduled Reports. From this screen, scheduled reports can be run ad-hoc, edited, or deleted.

 

Security

Term  Definition
User Session Settings In an effort to balance security with user experience, we allow company administrators to configure the timeout period to match your specific security and compliance needs. Read more about User Session Timeout. 
Transport Layer Security All pages in Ordway are accessible with SSL connection using TLS 1.2 to authenticate and encrypt data securely for transference over a network. 
Multi-Factor Authentication (MFA) Multi-Factor Authentication (MFA) is an optional additional layer of security by requiring the authentication of Ordway platform users. Users must download an Authenticator application to complete the authentication process and to access Ordway once established. Read more about MFA.

Zendesk Ticket Severity

Term  Definition
Severity Determines the severity of client issues and handling timeframes. Ordway will determine the Severity Level assigned to each support issue in its reasonable discretion, but taking into consideration the Severity Level input by Customer.
Severity rating: Low Inquiry regarding a routine technical issue/information requested on application capabilities, navigation, installation or configuration. Target initial response time: 2 business days.
Severity rating: Normal System performance issue | bug affecting some but not all users. Default value for all requests. Target initial response time: 1 business day.
Severity rating: Urgent System is down or unavailable (Critical Production issue affecting all users). Target initial response time: 1 business hour.
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