Usage Statuses

The following statuses record Usage processing: 

• Processing - Record is being processed in the system.
• Failed - System is unable to process the given usage record.
• Complete - Usage successfully processed in the system.

Read more about Usage. 

Handling Usage Errors & Failures

Failed Usage Imports are identified in the Status column of the Usage module. 

Steps:

1. Navigate to Menu > Operations > Usage.
2. Hover over the status note for each Usage line item to view the corresponding error message.

3. Address the issue and perform the usage import again.