Creating Refunds for Payments

Overview

Information on how to refund a payment is available here. 

Refer Manage Refunds – Ordway Support Portal for more information.

Ordway Payments and Refund Statuses

Payment Statuses

• Pending
  When the payment is yet to be authorized at the gateway.
  This status may occur when the gateway does not respond within 20 seconds.
• Processed
  When the payment is authorized at the gateway.
  Both Credit Card and ACH Debit (US Bank Account) payments typically move to this status immediately.
• Failed
  When the payment fails at the gateway.
• Failed – Timeout
  When the payment fails due to a timeout.

Refund Statuses

• Refund – Pending
  When the refund is yet to be authorized.
• Refund – Processed
  When the refund is settled at the gateway.
  Card payment refunds typically take 36–48 hours to settle.

Notes

• ACH Debit (US Bank Account) payments can take up to a week to settle. 

Related Topics

• Payment Collection
• Payout Management
• Dispute Handling
• Cash Application