Contents
- Overview
- Access Payouts
- Payout Details
- Payout Breakdown
- Disbursement Summary
- Payout Timeline
- Transactions
- Email History
- Email History Actions
Overview
A payout is the transfer of funds from an Ordway Payments Balance Account to the associated external bank account. The Payout Details page provides information about the payout, including the payout breakdown, reserve adjustments, payout timeline, transactions, and email history.
Access Payouts
Prerequisites
- Ordway Payments is configured.
- At least one payout has been generated.
Procedure
- In the left navigation menu, click Ordway Payments → Payouts. The Payouts page is displayed.
- Locate the required payout in the list.
- Click the Payout ID or select View from the Actions menu.
- Example: Select Journal Entry from the Actions menu to view the journal entry associated with the payout.
- Example: Select Journal Entry from the Actions menu to view the journal entry associated with the payout.
- The Payout Details page is displayed.
Payout Details
The Payout Details page contains the following sections:
- Payout Details
- Payout Breakdown
- Disbursement Summary
- Payout Timeline
- Transactions
- Email History
The Payout Details section displays:
- Payout Amount
- Arrival Date
- Source (Balance Account)
- Destination Bank Account
- Reference ID
- Payout Type
- Description
Payout Breakdown
The Payout Breakdown section summarizes the transactions included in the payout and displays the following transaction categories:
- Payments
- Refunds
- Disputes
- Chargeback Reversals
- Miscellaneous Fees
- Pull Sweep
For each category, the following values are displayed:
| Field | Description |
| Count | Number of transactions included in the category. |
| Gross Amount | Total transaction amount before deductions. |
| Surcharge | Total surcharge amount collected. |
| Fees | Processing and platform fees applied. |
| Total | Net amount for the category. |
Miscellaneous Fees includes platform fees, payout fees, and reconciliation adjustments, when applicable.
Disbursement Summary
The Disbursement Summary provides a visual summary of the payout after reserve adjustments have been applied.
Reserve Held
When a portion of the payout is retained to cover potential chargebacks or refunds, the summary displays:
| Field | Description |
| Gross Collected | Net amount collected after payment processing fees. |
| Reserve Held | Amount retained to accommodate potential chargebacks and refunds. |
| Disbursed to You | Final amount transferred to your bank account after the reserve is withheld. |
Note: Reserved amounts are retained to accommodate potential chargebacks and refunds. When applicable, the retained amount is displayed as Reserve Held in the Disbursement Summary.
Reserve Paid
When previously retained reserve funds are released, the summary displays:
| Field | Description |
| Gross Collected | Net amount collected during the payout period. |
| Reserve Paid | Previously retained reserve funds released with the payout. |
| Disbursed to You | Total amount transferred to the destination bank account, including the released reserve. |
Payout Timeline
The Payout Timeline section displays the processing status of the payout.
The following events can be displayed:
- Payout created
- Payout authorized
- Payout paid
Transactions
The Transactions section lists the transactions included in the payout.
The following information is displayed:
- Type
- Transaction ID
- Date
- Description
- Gross amount
- Surcharge
- Reversal Amount
- Fees
- Total
The transaction list can include Miscellaneous Fee entries representing platform fees, payout fees, and reconciliation adjustments.
Note: Miscellaneous Fee entries correspond to the values summarized under Miscellaneous Fees in the Payout Breakdown.
Email History
The Email History section lists payout-related email communications.
The following information is displayed:
- Date
- Subject
- Email Type
- Status
- Result
Note: Miscellaneous fee entries displayed in the Transactions section correspond to the values summarized under Miscellaneous Fees in the Payout Breakdown section, allowing easier reconciliation of payout deductions.
Email History Actions
The Email History section displays payout-related email communications and provides actions to view or resend emails.
View Email
- Navigate to the Email History section.
- Click the three-dot menu for the required email record.
- Click View.
Result
The email details are displayed, including:
- Recipients
- Status (Delivered)
- Date and time
- Email content
- You can also click Resend from this view to send the email again.
Resend Email
- Navigate to the Email History section.
- Click the three-dot menu for the required email record.
- Click Resend. The Email Payout dialog box is displayed.
- Review or update email details if required.
- Click Send.
Result
The email is resent to the specified recipients.
Ordway Payments Payout Status
| Status | Description |
| Pending | Payout is initiated but not yet deposited to the bank account |
| Paid | Payout has been successfully deposited to the bank account |
| Failed | Payout has been rejected or reversed by the destination bank |
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