Payouts

Contents

• Overview
• Access Payouts
• Email History Actions

Overview

A payout is the disbursement of money from your Balance Account to an external bank account tied to the balance account.

Access Payouts

1. In the left navigation menu, click Ordway Payments → Payouts. The Payouts page is displayed.
   
2. The below details are displayed in the Payout Details section:
   • Payout amount
   • Arrival date
   • Source (Balance Account)
   • Destination bank account
   • Reference ID
   • Payout type
   • Description
3. Locate the required payout in the list.
4. Click on the Payout ID or click View in the three-dot menu.
   • Click Journal Entry from the three-dot menu to view the journal entry associated with the selected payout is displayed.
     
5. The Payout Details page is displayed.
   
6. The below details are shown in the Payout Breakdown section:
   • Payments
   • Refunds
   • Disputes
   • Chargeback Reversals
   • Miscellaneous Fees
   • Pull Sweep
7. Miscellaneous Fees includes platform fees, payout fees, and reconciliation amounts (if applicable). Hover over the information icon next to Miscellaneous Fees to view additional details.

8. For each category, the following values are displayed:

   • Count
   • Gross Amount
   • Surcharge
   • Fees
   • Total
9. Scroll down to view
   
10. The Payout Timeline section shows the below details:
    • Payout created
    • Payout authorized
    • Payout paid
11. Scroll down to view the two tabs Transactions section:
    
    • Type 
    • Transaction ID
    • Date
    • Description
    • Gross amount
    • Surcharge
    • Reversal Amount
    • Fees
    • Total
12. In addition to payment, refund, and dispute transactions, the transaction list can include Miscellaneous Fee entries representing platform fees, payout fees, and reconciliation adjustments associated with the payout.
13. Navigate to the Email History section to view payout-related communications.
    
14. The below payout-related communications displayed under EMAIL HISTORY tab:
    • Date
    • Subject
    • Email type
    • Status

Result

The selected payout details, breakdown, timeline, transactions, and email history are displayed.

Note: Miscellaneous fee entries displayed in the Transactions section correspond to the values summarized under Miscellaneous Fees in the Payout Breakdown section, allowing easier reconciliation of payout deductions.

Email History Actions

The Email History section displays payout-related email communications and provides actions to view or resend emails.

View Email

1. Navigate to the Email History section.
2. Click the three-dot menu for the required email record.
   
3. Click View.

Result

The email details are displayed, including:

• Recipients
• Status (Delivered)
• Date and time
• Email content
  
• You can also click Resend from this view to send the email again.

Resend Email

1. Navigate to the Email History section.
2. Click the three-dot menu for the required email record.
   
3. Click Resend. The Email Payout dialog box is displayed.
   
4. Review or update email details if required.
5. Click Send.

Result

The email is resent to the specified recipients.

Ordway Payments Payout Status

Related Topics

• Payment Collection
• Refund Processing
• Dispute Handling
• Cash Application