Issue

An invoice with a failed payment showed a $0 open balance in the September AR report, despite having an outstanding amount.

Root Cause

The payment was marked as Failed on October 2, 2026, after the September reporting period ended.

Expected Behavior

• September: The AR report shows $0, as the payment had not yet been marked as failed.
• October: The outstanding balance appears in the AR report following the payment failure.

Resolution

Verify the payment failure date and review the October AR report to confirm the outstanding balance.

Conclusion

This is expected behavior. The open balance is reflected in October because the payment failure was recorded in October, not September.