Issue

An invoice was not generated for a subscription despite opening the required billing period and running invoicing with the appropriate invoice and target dates.

Root Cause

The Billing Contact was missing from the associated child customer record, preventing invoice generation.

Resolution

1. Navigate to the respective child customer record in Ordway.
2. Update the missing Billing Contact.
3. Save the changes and rerun the invoicing process.
   
   

Conclusion

Invoice generation may fail when the Billing Contact is missing from the child customer record. Updating the Billing Contact and rerunning invoicing should resolve the issue.