How to Correct a Subscription Cancellation Date Issue

A subscription was cancelled with an incorrect effective date, and the cancellation date needs to be updated to an earlier date.

Resolution

1. Navigate to the cancelled subscription in Ordway.
2. Reactivate the subscription.
3. Cancel the subscription again.
4. Enter the correct effective cancellation date.
5. Save the changes.

Example

To change the cancellation date from October 1, 2026 to September 1, 2026, reactivate the subscription and cancel it again effective September 1, 2026.

Conclusion

To correct an existing subscription cancellation date, reactivate the subscription and cancel it again using the required effective date. Verify that the revenue schedule reflects the intended end date.