How to Correct an Invoice Reversal Date

Issue

An invoice was reversed with an incorrect reversal date, and the date needs to be corrected.

Root Cause

The reversal was processed using an incorrect date, which cannot be modified directly through the Ordway UI.

Resolution

1. Contact the Ordway Support Team.
2. Provide the invoice ID, existing reversal date, and required reversal date.
3. The Support Team will review the request and coordinate the necessary backend update.

Conclusion

Invoice reversal date corrections require a backend change and cannot be performed directly through the UI. Contact Ordway Support for assistance.