Subscription Basics

Subscriptions in Ordway allow a user to track what Plans a Customer subscribes to as well as additional terms that have been negotiated. The Subscription, along with the Billing Schedule, determines how a Customer is billed.

Subscription-based billing is the method of charging your customers at predetermined intervals such as monthly, quarterly, or annually. 

Important Notes: 

• Once Subscriptions are created and activated, they cannot be deleted. Only draft Subscriptions can be deleted. 
• Active Subscriptions can be marked inactive or cancelled. This ensures Ordway's audit trail remains reliable. 
• Ordway archives every version of a Subscription, so that each change is documented and the full history of the Subscription is represented.
• Subscriptions can be reverted back to a previous version, given the Service and Start Dates have not changed. This is because all information from the previous Subscription is deleted. Changing these dates is considered to be similar to starting a new Subscription.
• Changing the Charge Timing (In Advance or Arrears) for active Subscriptions is not recommended as the change will not be retained. 

Learn More

• Understand Subscription Contract Dates
• Understand Termed and Evergreen Contracts
• Create a Subscription