Subscription Statuses

A status is displayed in Ordway for each Subscription. 

Navigate to Menu > Contracts & Orders > Subscription Contracts. 

Subscription statuses are as follows: 

Draft - Subscription is not yet live and actively providing services or goods. Can be edited, deleted, or activated. 

Active - A live subscription is currently offering services or goods and is actively billing. Active Subscriptions cannot be deleted, but can be changed via subscription versioning, reverted to a previous version, or cancelled. 

Cancelled - Subscriptions cannot be deleted, but can be cancelled which means all services have been stopped. An invoice can be generated for a cancelled Subscription if there are unbilled periods. 

 A Cancelled Subscription can be reactivated to a previous version. See Reactivate Subscription.  

Paused - An active subscription can be paused; where services and billing are stopped, but the Customer remains active. Paused subscriptions cannot be changed, renewed, or cancelled. Billing or Revenue Schedule changes also cannot be made to a paused Subscription. 

Read more about how to Resume a Paused Subscription. 

Expired - Termed Subscriptions expire when not renewed. To reuse an Expired Contract, it must first be renewed and then modified with new contract terms. Read more on how to Renew a Subscription. 

Subscriptions V2 Framework Additional Subscription Status

Validating - This status is only visible when a Customer is in the process of changing a Subscription.  Read more about Subscriptions V2 Framework.