List Price Change During Manual Subscription Renewal

Overview

This article explains why certain subscriptions renewed with an unexpected pricing change and outlines how to identify affected subscriptions and prevent the issue going forward.

Issue

Upon renewal, some customer subscriptions (e.g., Numatic International BV and Uzin Utz Tools GmbH & Co. KG) renewed at 0.9274 EUR instead of the expected 1.00 EUR list price.

Root Cause

After internal review, it was confirmed that:

• Auto-renewals do not modify the list price.

• Manual renewals may unintentionally change the list price depending on how the renewal was performed in the UI.

This issue occurs only in manual renewal scenarios, not automatic renewals.

Engineering Status

An internal Engineering task has been created to correct this behavior:

• Goal: Ensure the list price remains unchanged during manual renewals going forward.

• Status: In progress.

How to Identify Other Impacted Renewals

To locate renewals where the list price may have been incorrectly adjusted:

1. Run a Subscriptions or Renewal report including:

   • Customer Name

   • Subscription ID

   • Renewal Date

   • List Price Before Renewal

   • List Price After Renewal

2. Filter for subscriptions where:

   • List Price Before ≠ List Price After, and

   • Renewal Type = Manual

This will surface subscriptions that may need correction.

Temporary Workaround (Until Engineering Fix Is Released)

This ensures billing accuracy while the fix is being implemented.

Preventive Guidance

Summary