Revert to Previous Subscription

Preconditions:

A revert cannot occur in the following circumstances:

• There is recognized revenue or invoiced billing lines for the period. Invoices have to first be reversed before the Subscription can be reverted. Read more about Reversing Invoices. 
• When payments were made, those have to first be unapplied from an invoice. Read more about Unapplying a Payment. Then reverse the invoices before the Subscription can be reverted.
• Draft Invoices also must be deleted before a Subscription can be reverted. Read more about deleting Draft Invoices. 

• When Service and Start Dates are changed within a Subscription, we cannot revert back to a previous version of the Subscription containing different dates. This is because all information from the previous Subscription is deleted.

  Changing these dates is considered to be similar to starting a new Subscription.

Check your Subscription for the above items before proceeding. 

Steps: 

1. Navigate to Menu > Contracts & Orders > Subscription Contracts. 

2. Click Revert to Previous Version from the More menu for the desired Subscription. 

Should you receive an error message at this point, revisit the preconditions above of items blocking the action of reverting to a previous version. 

3. Select the previous Subscription from the available list and click Submit.

4. The Subscription reverted to displays.