Complete the following steps to reactivate a cancelled Subscription.
Preconditions:
- A Subscription can only be reverted if no invoices have been generated or revenue has been recognized after the original subscription cancellation.
- This feature is not retroactive. When attempting to reactivate a Subscription created prior to this feature release, a message displays confirming that no subscriptions are available to revert.
Steps:
1. Navigate to Menu > Contracts & Orders > Subscription Contracts.
2. Open the desired Subscription.
3. Click Reactivate Subscription from the More menu.
4. Confirm the reactivation.
5. Once reactivated, the Subscription displays with Active Status.
Reactivate Subscription via API
Steps:
- Identify the subscription_id you want to reactivate.
- Send a PUT request to the following endpoint:
PUT /api/v1/subscriptions/{subscription_id}/reactivate
Example:
PUT /api/v1/subscriptions/S-00125/reactivate - If successful, the response will confirm the reactivation and provide subscription details.
- Verify the subscription details in the system to confirm the changes.
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