Refund a Negative Invoice

Most negative charges as a result of partial period change are evened out with positive charges. However, there may be situations such as a cancellation where a negative charge will be invoiced as a negative invoice.

Steps:

1. Navigate to Menu > Operations > Payments.
2. Click Refund from the Actions menu for the desired Payment.

3. Populate the Refund screen:

• Refund ID: Leave blank to auto-generate.
• Date: Date of the refund.
• GL Account: Select the appropriate GL account from the drop-down menu.
• Refund Amount: Select either Full Refund or Partial Refund.
  • Selecting partial refund displays any applied Invoices; specify any amount to unapply.
• Add any notes or reference number.
• Send email on successfully processing refund: Toggle this ON to send an email notification to the customer after the refund is successfully recorded. 
• Applied Invoices: Adjust Refund Amount or toggle Write-off Refund Amount as needed. 
  • Toggle Write-Off Refund Amount ON to write off the refund. This toggle serves as a shortcut to the Credits module from the Refund page. Once enabled and the refund is saved, you are automatically routed to the Credits page where you will write off the refund amount.

4. Save when finished. 

Once the electronic refund is processed, the updated payment details display. This action unapplies any amounts applied to Invoices and also increases the Customer balances.