Resolve a Paid Incorrect Invoice

It may be necessary to resolve an incorrect invoice that has already been paid. Examples include missing or incorrect charges. Because the invoice has already been paid, a Credit against the invoice is not an option. 

Complete the following steps to correct an incorrect invoice that has already been paid. 

Steps: 

1. Unapply the corresponding Payment. Read more here. 
2. Next Reverse the corresponding Invoice. Read more here. 
3. Finally, regenerate the Invoice. Read more here.
   • The payment is automatically applied to the new Invoice. Any overage on the Invoice must still be paid.