Apply a Negative Invoice to a Positive Invoice

Negative charges can net out against positive charges. However, when the total invoice amount is still negative, Ordway supports refunding the customer for these negative charges.

Complete the following steps to apply a negative invoice to a positive invoice. 

Preconditions: 

Both payments must be in the same Payment Run. 

Steps: 

1. Navigate to Menu > Operations > Payment Runs. 
2. Click + Add. 

3. Apply the needed Filters to identify the payments. Use the Customer filter to isolate the Payment Run to a specific Customer. 

4. Ensure these two settings are toggled ON. 

5. Click Save to run the Payment Run.