Unable to Delete User Due to "Internal Error" – Ordway Support Portal

Resolve a user deletion issue when Ordway displays an "Internal Error" and the user cannot be deleted.

Issue

When attempting to delete a user, Ordway displays an "Internal Error" message, and the user is not removed.

While the deletion issue is being investigated, deactivate the user to prevent access to the system.

The user deletion issue is currently being reviewed by the Support team.

Until the underlying issue is resolved, use deactivation as a temporary workaround for users who need to be removed from system access.

Question	Answer
Why can't I delete a user?	If Ordway displays an "Internal Error" when you attempt to delete a user, the deletion cannot be completed. The issue is currently under investigation.
What should I do if I cannot delete a user?	Deactivate the user instead. Changing the user's status to Inactive or Deactivated prevents the user from accessing the system while the deletion issue is being investigated.
Does deactivating a user delete the user record?	No. Deactivation prevents the user from accessing the system but does not remove the user record.
Can I try deleting the user again later?	Yes. Once the deletion issue has been resolved, you can retry the deletion if the user still needs to be removed.
Is there a workaround while the issue is being investigated?	Yes. Deactivate the user to prevent access to the system until the deletion issue is resolved.