Root Cause and Resolution – Deferred Revenue (NRR) Missing

Report: Account Balance (Cumulative)
Issue: Deferred Revenue (NRR) account missing from September 2026 report.

Root Cause:

The issue appears to be related to the report's row limit. Including the Customer ID and Customer Name dimensions increased the report's granularity, potentially causing certain account balances to be excluded from the displayed results.

Resolution:

Removed the Customer ID and Customer Name columns from the report configuration and reran the report.

Following this change, the Deferred Revenue (NRR) account appeared correctly in the September 2026 report.

Conclusion:

The issue was resolved by removing the unnecessary customer-level dimensions. This indicates that the missing NRR account was related to report output limitations rather than missing journal entries.

Status: Resolved – Verified after modifying the report configuration.